Night Auditor

Arc-the-Hote; Ottawa; On-site; CAD 42,000 - 54,000; Full time

Job summary

Arc-the-Hote in Ottawa, Ontario is seeking a Night Auditor to balance departmental accounts, post charges to guest folios, and ensure accurate night-time financial reconciliations.

The role requires 1–3 years in hospitality, basic accounting, and strong communication. Candidates should be proficient with MS Word, Excel, and Outlook, and capable of multi-tasking in a fast-paced environment.

Qualifications

• Experience (1-3 years) in the hospitality industry is a strong asset, especially night audit experience.
• Basic accounting skills would be considered an asset.
• Excellent communication, interpersonal and administration skills.
• Proficiency with computerized systems; MS Word, Excel, Outlook.
• Ability to gather, compare, analyze and present data.
• Ability to deal with all levels of management and staff professionally.
• Ability to multi-task and meet deadlines.

Responsibilities

• Uses suggestive selling techniques to promote rooms and other hotel services.
• Posts and files all charges to guest, master, and city ledger accounts.
• Reports unusual occurrences or requests to the manager.
• Knows safety and emergency procedures and accident prevention.
• Maintains front desk cleanliness and neatness.
• Handover shift log-book.
• Follow night audit procedures and check-in procedures.
• Assigns rooms in a courteous and efficient manner.
• Records wake-up calls and ensures timely delivery.
• Sets up breakfast where applicable.
• Handles internal controls as per hotel policies and procedures.

Skills

Night audit experience

Accounting basics

Communication skills

Computer literacy

Data analysis

Multitasking

Tools

MS Word

Excel

Outlook

Job description

The Night Auditor is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios.

Major Duties and Responsibilities

• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Posts and files all charges to guest, master, and city ledger accounts.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures. Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Handover shift log-book
• Follow night audit procedures
• Follow check in procedures
• Guest Satisfaction, communication Assigns rooms in a courteous and efficient manner.
• Records and makes all wake-up calls in an appropriate manner.
• Must have complete knowledge of policies and procedures to be followed in case of an emergency.
• Handles all internal control items as hotel policies and procedures dictate.
• Set-up breakfast where applicable

Minimum Qualifications and Skills

• Experience (1-3 years) in the hospitality industry is considered a strong asset, especially night audit experience.
• Basic accounting skills would be considered an asset.
• Excellent communication, interpersonal and administration skills.
• Proficiency / familiarity with computerized systems; MS Word, Excel, Outlook.
• Ability to gather, compare, analyze and present data.
• Ability to deal with all levels of management and staff in a professional manner.
• Ability to multi-task and work within deadlines.

Mental Effort

• Mental and visual concentration during computer work daily, for accuracy in data entry and editing.
• Mental effort required in multi-tasking and handling interruptions that require refocusing.
• Listening and mental attentiveness in fulfilling guests requirements.
• Periods of mental and visual concentration required for preparing, reviewing, and analyzing reconciliations and reports.

Physical Effort

Working Conditions

• Infrequent handling of queries and calls from guests, and property staff.
• Works a night, alone with minimum supervision and with no co-workers.

Type of Supervision Required

Reports to the hotel Front Office Manager or General Manager. Works under general instructions to prioritize and complete assigned tasks.