Night Audit

InnVest Hotels Limited; Vaughan; On-site; CAD 38,000 - 52,000; Full time

Job summary

InnVest Hotels Limited invites applications for a Night Auditor position at our Vaughan, Canada location. The role combines front desk duties with accounting tasks, ensuring accurate nightly balances and guest services.

The ideal candidate has front office or accounting experience, proficiency with MS Word/Excel, strong data entry and communication skills, and the ability to multitask under deadlines while maintaining guest satisfaction. Flex shifts (overnights) are required.

Qualifications

• Previous front office or accounting experience required.
• Proficient with Microsoft Word, Excel, network systems.
• Strong data entry, analytical and communications skills.
• Ability to recognize and correct guest service issues in a courteous and professional manner.
• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines.
• Completion of High School, GED or equivalent.
• Ability to work flexible shifts (weekday or weekend overnights)

Responsibilities

• Register guests into their rooms as per reservations and check out guests; settle accounts.
• Verify and balance daily charges for all departments to customer folios, master accounts and house accounts; make corrections as needed.
• Audit all income postings and charges.
• Run nightly processing sequence to reset for next day's balancing.
• Record and balance staff and house charges.
• Prepare and transmit credit card deposits.
• Process city ledger work to accounting.
• Run accounts receivable reports and provide next-day reports to Front Office and other departments.
• Take ownership of guest complaints and rectify quickly and efficiently.
• Communicate guest needs to other team members and departments.
• Follow emergency procedures for fire, power failure, water and gas issues and severe weather.
• Adhere to health and safety guidelines and standards.

Skills

Front office experience

MS Word/Excel

Data entry & analytics

Guest service issue resolution

Organization & multitasking

Education

High School or GED

Tools

MS Office Suite

Job description

The duties and responsibilities for the Night Auditor include, but are not limited to the following:

• Consistently provides exceptional customer service by exceeding guests expectations.


• Register guests into their guest rooms as per reservations & checks out guests and settles accounts; collects and verifies payments - cash, debit and credit and maintaining a float.


• Verify and balance daily charges for all departments to customer folios, master accounts and house; accounts; make corrections as needed to ensure required documentation is obtained.


• Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.


• Audit all income postings and charges.


• Record and balance staff and house charges.


• Prepare and transmit credit card deposits.


• Process city ledger work to accounting.


• Run accounts receivable reports; providing next day reports to the Front Office, Executive Office and other departments as required.


• Takes ownership of all guest complaints and rectify the complaint quickly and efficiently;


• Communicates information regarding Guests' needs to other Team Members and Departments.


• Follow established written emergency procedures for fire, power failure, water and gas line ruptures, and severe weather conditions


• Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

• Previous front office or accounting experience required


• Proficient with Microsoft Word, Excel, network systems


• Strong data entry, analytical and communications skills


• Ability to recognize and correct guest service issues in a courteous and professional manner


• Proven ability to be organized, multi-task and prioritize; ability to work within deadlines


• Completion of High School, GED or equivalent


• Ability to work flexible shifts (weekday or weekend overnights)