New Home Concierge: Lead Nurturing & Buyer Experience

Cachet Homes; Mississauga; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Cachet Homes is recruiting a New Home Concierge in the Mississauga area. You will engage and nurture qualified leads, serving as the first point of contact for prospective homebuyers and guiding them through early stages of the homebuying journey.

You will use HubSpot and other digital tools to manage interactions, schedule appointments with New Home Sales Managers, and collaborate with on-site teams to ensure a seamless buyer experience. Occasional evening/weekend work is required.

Qualifications

• 2+ years of experience in sales, customer service, client services, hospitality, or lead management.
• Excellent written and verbal communication skills.
• Ability to use sales techniques to develop leads and build customer confidence.
• Comfortable analyzing customer behavior and using data to inform follow-up strategies.
• Passion for delivering the best homeowner experience and Cachet’s value proposition.
• Experience with CRM platforms, preferably HubSpot or similar.

Responsibilities

• Lead Generation: Develop understanding of online channels, digital strategies, and marketing workflow feedback loops.
• Campaign Feedback: Provide insights on digital advertising effectiveness.
• Reporting: Prepare lead follow‑up reports and weekly insights.
• Prospecting & Lead Nurturing: Generate traffic and move leads through the funnel.
• Relationship Management: Communicate with prospects via phone, email, SMS using HubSpot and other tools.
• Strategic Nurturing: Manage HubSpot workflows to re-engage prospects and promote releases.
• Appointment Conversion: Conduct discovery calls, qualify prospects, and schedule appointments with New Home Sales Managers.
• Seamless Handoffs: Coordinate with on-site Sales teams for smooth transitions.
• Education: Visit communities and model homes monthly to stay current on product and value propositions.
• Team Alignment: Participate in meetings to review lead strategy and sales processes.
• Brand Advocacy: Support launches, promotions, events to drive awareness.

Skills

Sales

Customer service

Lead management

Written & verbal comms

Data-driven follow-up

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

HubSpot CRM

Job description

Cachet Homes is recruiting a New Home Concierge in the Mississauga area. You will engage and nurture qualified leads, serving as the first point of contact for prospective homebuyers and guiding them through early stages of the homebuying journey.

You will use HubSpot and other digital tools to manage interactions, schedule appointments with New Home Sales Managers, and collaborate with on-site teams to ensure a seamless buyer experience. Occasional evening/weekend work is required.