Network Analyst

Interfor; Burnaby; On-site; CAD 72,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Network Analyst, where you'll oversee network infrastructure to ensure optimal performance and availability. This role involves troubleshooting, technical support, and collaboration with teams and vendors to enhance service delivery. With a focus on continuous improvement, you'll engage in exciting projects that contribute to the company's growth in the forest products industry. If you're passionate about technology and eager to make a significant impact in a dynamic environment, this opportunity is for you.

Benefits

Extended Health & Dental

Vision Care

Short Term Disability Insurance

Long Term Disability Insurance

Group Life and AD&D Insurance

RRSP Matching Plan

Employee Share Purchase Plan

Paid Vacation

Employee Assistance Program

Qualifications

• 8-10 years of experience in network administration or related role.
• Cisco Certification CCNA required; CCNP preferred.
• Strong understanding of network protocols and services.

Responsibilities

• Monitor network infrastructure performance and implement solutions.
• Provide technical support and handle escalations related to network issues.
• Install and manage network hardware including switches and routers.

Skills

Network Administration

Problem-Solving

Customer Service

Project Management

Analytical Skills

Education

University degree or diploma in Information Technology

Tools

Cisco

Palo Alto

Fortinet

HPE

Aruba

Dell

Unifi

Job description

Network Analyst
Burnaby, British Columbia

When you join our team as a Network Analyst, you will focus on network infrastructure administration and operations to ensure a stable environment and maximize network availability. Working as part of the IT Infrastructure and OT team, this role handles network-related escalations, requests, and assigned projects. The candidate will take a collaborative approach to problem-solving while engaging with internal customers and external vendors to ensure efficient delivery of infrastructure services.

The successful candidate must be available to work extended hours outside of regular business hours and travel up to 40% as needed. Travel requirements include a valid driver's license, a personal credit or debit card for reimbursable expenses, and the ability to rent a car, fly, and drive to all Interfor locations across the US and Canada.

What You’ll Do

1. Monitor network infrastructure performance, identify issues, and implement solutions to maintain optimal functionality.
2. Provide technical support to end-users and handle escalations related to network issues.
3. Perform network troubleshooting to isolate and diagnose problems.
4. Install, replace, and manage network hardware, including switches, routers, firewalls, and Wi-Fi equipment.
5. Create and maintain documentation for network configurations and procedures.
6. Ensure network consistency, reliability, and recoverability.
7. Follow corporate change management procedures to maintain effective control over network changes.
8. Assist in evaluating and selecting network hardware and software.
9. Use the IT ticketing system to track and manage incidents, escalations, and requests.
10. Collaborate with team members, departments, and vendors to analyze network requirements and ensure the infrastructure aligns with organizational needs.
11. Participate in rotational after-hours support.

What You Offer

1. 8-10 years of experience in network administration or related role.
2. Cisco Certification CCNA required; CCNP preferred.
3. Industry Certification(s) (Palo Alto, Cisco, Fortinet, Network+ etc.) preferred.
4. Experience with Cisco, Palo Alto, Fortinet, HPE, Aruba, Dell, Unifi devices is preferred.
5. University degree or diploma in Information Technology or equivalent.
6. Basic knowledge and understanding of ITIL framework.
7. Experience in manufacturing industry preferred.
8. Strong understanding of network protocols and services (e.g., DHCP, DNS, TCP/IP).
9. Knowledge of network switching, routing, and protocols (e.g., OSPF, BGP, VLAN).
10. Working knowledge of Wi-Fi technology, including channels, frequencies, and authentication methods.
11. Solid understanding of network mediums (copper, fiber, wireless).
12. Hands-on experience configuring and managing firewalls, switches, and routers in an enterprise environment.
13. Familiarity with monitoring tools and proactive network maintenance strategies.
14. Strong understanding of the network architecture lifecycle (Prepare, Plan, Design, Implement, Operate, and Optimize).
15. Project management skills related to network deployments, upgrades, and routine maintenance.
16. Excellent problem-solving, decision-making, and customer service skills.
17. Ability to work effectively in a highly collaborative and dynamic team environment.
18. Strong interpersonal and communication skills (both written and verbal).
19. Analytical mindset with strong troubleshooting and problem-solving abilities.
20. Ability to work independently and manage multiple tasks efficiently.
21. Commitment to continuous learning and staying current with industry trends through research, education, and vendor resources.

Who We Are

Interfor is a growth-oriented forest products company, operating in all major forest products markets across North America. We offer one of the most diverse lines of wood products to customers around the globe, produced in safety-focused, world-class facilities. We strengthen and contribute to the local economies, build value for our employees and customers, and operate with world-leading sustainable forest management practices. We are proud to produce sustainable building materials that contribute to a healthy and sustainable future. Check out www.interfor.com to learn more about our approach to sustainability.

Interfor is one of the largest forest products companies in the world and we’re growing in exciting directions. Come be a part of our success! #StartHereGoFar

What We Offer

Interfor has posted the following expected salary range that the company believes in good faith could be offered to successful candidates. The salary offered is benchmarked to current market conditions and will also be based on numerous factors which can include work experience, skills, credentials, education, and other relevant factors. In addition to a competitive salary, you will receive a competitive benefits package and be able to participate in our Short-Term Incentive Bonus plan, with the payout amount subject to individual and corporate performance. If you have any questions regarding our salary range or our total compensation package, our recruitment team will be happy to advise you on what you can expect from us.

Expected range: $72,000 – $90,000 (CAD) per year

Interfor builds value for our employees by providing a career where they can contribute, grow, and prosper. You’ll receive a competitive benefits package including:

• Extended Health & Dental, which includes Vision Care
  • Short Term Disability Insurance
  • Long Term Disability Insurance
  • Group Life and AD&D Insurance
  • Optional (Employee Paid) Group Life Insurance
• RRSP Matching Plan
• Participation in our Employee Share Purchase Plan (ESPP)
• Participation in our Short-Term Incentive Plan (STIP)
• Paid Vacation
• Employee Assistance Program