Server Support Analyst (Hybrid)

Prospera Credit Union; Surrey; On-site; CAD 69,000 - 78,000; Full time

Job summary

A leading financial organization is seeking a Server Support Analyst to provide ongoing support to employees. This role involves resolving IT incidents, maintaining critical systems, and collaborating with IT partners to ensure smooth operations. The ideal candidate will have expertise in server administration and strong troubleshooting skills, contributing to the efficiency of the organization.

Benefits

Flexible work arrangements

Flexible benefits program

Defined contribution retirement plan

Paid vacation

Qualifications

• Expertise in server and database administration.
• Proficiency in SQL, PowerShell, and batch scripting.
• Strong diagnostic and troubleshooting skills.

Responsibilities

• Act as tier 3 support for banking system infrastructure.
• Resolve IT operation incidents and service requests.
• Maintain and monitor critical business systems.

Skills

Microsoft Windows Server

Microsoft SQL Server

Vinzant Global Event Control Server (GECS)

Microsoft System Centre Operations Manager

SolarWinds

Azure Monitor

SQL

PowerShell

Batch scripting

DevOps practices

Infrastructure knowledge

Troubleshooting skills

Job description

Prospera Credit Union is a community-based, purpose-driven organization offering a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant communities, support thriving local enterprises, and empower individuals financially. We serve communities throughout the Lower Mainland, Fraser Valley, and Okanagan.

Position: Server Support Analyst

As a Server Support Analyst, you will provide ongoing support to all Prospera Credit Union employees. Your responsibilities include supporting all systems and applications, coordinating and communicating system outages, and assisting within the Business Technology Solutions department.

Key Responsibilities:

1. Act as tier 3 support for banking system infrastructure and serve as the primary liaison for resolving and closing server-side issues. Escalate complex issues to vendors and partners as needed.
2. Resolve IT operation incidents, service requests, and problems efficiently, adhering to support SLAs.
3. Maintain and monitor critical business systems, including core banking client-server systems, leasing systems, accounting servers, and integrations with third-party vendors.
4. Liaise with IT partners to ensure timely resolution of application-related incidents and problems.
5. Diagnose IT operational issues and implement resolution or prevention measures.
6. Prepare and present system performance and IT operations reports or dashboards to management.
7. Document issues and maintain accurate system and application documentation. Create and update a knowledge repository for issues and resolutions. Proactively suggest automation and process improvements to reduce downtime and streamline operations.

Qualifications:

1. Expertise in Microsoft Windows Server, Microsoft SQL Server, Vinzant Global Event Control Server (GECS), Microsoft System Centre Operations Manager, SolarWinds, and/or Azure Monitor.
2. Experience with server and database administration, updates, vulnerability management, and operations monitoring.
3. Proficiency in SQL, PowerShell, and batch scripting.
4. Knowledge of DevOps practices, tools, and pipelines, preferably with Azure DevOps or Microsoft Teams Foundation Server.
5. Understanding of programming practices and the role of operations in the software development lifecycle.
6. Familiarity with the WealthView Banking platform and its ecosystem, procedures, and operations.
7. Knowledge of infrastructure, hardware, and virtualization technologies.
8. Strong diagnostic and troubleshooting skills.

What We Offer:

• A competitive total compensation package, including base salary and incentives. Starting salary ranges from $69,750 to $77,500, depending on experience and internal equity.
• Flexible work arrangements for some roles.
• Flexible benefits program.
• Defined contribution retirement plan.
• Paid vacation, wellness, and