Senior Telecommunication Engineer

Astreya Partners, LLC; Canada; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a skilled Field Engineer IV to engage with customers on a technical level, ensuring their application needs are met. This role involves understanding technical specifications, providing support, and leading proposals for innovative battery solutions. With a focus on building trust and delivering effective training, the Field Engineer will play a crucial role in enhancing customer satisfaction and driving product success. Join this dynamic team and contribute to cutting-edge technology that powers tomorrow's devices.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Paid Time Off

Corporate Wellness Program

Employee Assistance Program

Continuing Education

Wellness Days

Short & Long Term Disability Insurance

Qualifications

• 8+ years of experience in application engineering and technical support.
• Strong understanding of network design and troubleshooting methodologies.

Responsibilities

• Capture and understand customers’ technical requirements for battery applications.
• Lead technical aspects of proposals and troubleshoot system applications.

Skills

Technical Support

Interpersonal Skills

Communication Skills

Organizational Skills

Network Design Methodologies

Troubleshooting Live Networks

Education

Bachelor’s Degree

Job description

The Field Engineer IV will work closely with potential customers on a technical level to secure design-ins and support existing customers with their applications. The Field Engineer must have a solid technological foundation for effectively understanding the technical specifications involved in application engineering, as they provide technical support, give technical presentations, and design and modify application systems. Additionally, they must possess good interpersonal skills, strong oral and written communication skills, and good organizational skills for effectively communicating technical specifications to customers.

Scope :

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Your Roles and Responsibilities :

• Capture and understand customers’ technical and product requirements related to battery functioning and its use in terminal and host devices, ensuring smooth transfer to the client’s internal team.
• Lead the technical, technological, and functional aspects of proposals to customers.
• Troubleshoot system applications based on customer requests, resolving engineering issues regarding system applications.
• Build mutual trust with customers’ technical staff.
• Prepare relevant records, data, and documents for product presentations, conduct training sessions for demonstrating new products and services, and support the sales team in organizing product demonstrations and training.
• Oversee technical training for consumer-specific applications of various engineering products in the development stage.
• Perform other duties as required. This list is not exhaustive of all responsibilities.

Required Qualifications / Skills :

• Bachelor’s degree (B.S / B.A) from an accredited college or university and 8+ years of related experience and/or training; or an equivalent combination of education and experience.
• Networks with key contacts outside own area of expertise.
• Determines methods and procedures for new assignments and may coordinate activities of other personnel.
• Good understanding of effective network design methodologies.
• Knowledge of troubleshooting and assessing live networks.

Preferred Qualifications :

Physical Demands & Work Environment :

• Ability to perform office-related tasks, including prolonged sitting or standing.
• Ability to move within an office environment.
• Proficiency in computer use.
• Effective communication skills.
• Some positions may require occasional repetitive motions of wrists, hands, or fingers.

Salary Range

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical coverage through Cigna (PPO, HSA, EPO options) / Kaiser (HMO option only for California employees).
• Dental coverage through Cigna (DPPO & DHMO options).
• Nationwide Vision coverage through VSP.
• Pre-Tax Account for Commuter Benefits / Parking & Transit (location-specific).
• Continuing Education and Professional Development via platforms like Udemy and Coursera.
• Corporate Wellness Program.
• Employee Assistance Program.
• Wellness Days.
• 401(k) Plan.
• Basic Life, Accidental Life, and Supplemental Life Insurance.
• Short Term & Long Term Disability Insurance.
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance.
• Paid Time Off (accrued and prorated, up to 120 hours annually).
• Paid Holidays.
• Statutory leaves, paid time, or other fringe benefits as required by law.