NA HR Delivery Partner: Policy & Employee Relations

Dayforce; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

Dayforce is seeking an HR Delivery Partner, Tier 2, to serve as the North America HR contact for country- or region-specific inquiries across the U.S., Mexico, and Canada. You will ensure policy compliance and deliver high-quality HR service while supporting cross-border operations.

You will handle routine employee relations, support investigations, and assist in performance management, policy interpretation, and HR program delivery across NA with a focus on accuracy and efficiency.

Qualifications

• 3–7 years HR generalist or specialist experience in North America.
• Experience handling employee relations, investigations, and policy interpretation.
• Strong knowledge of HR operations, laws, and compliance across NA.
• Proficient in data analysis and HR reporting (Excel/Power BI).
• Experience with Dayforce or another HCM platform is a plus.

Responsibilities

• Provide Tier 2 HR support for country- or region-specific inquiries in North America.
• Lead performance improvement plans and support managers through documentation and follow-up.

Skills

HR policy interpretation

Employee relations

Performance management

Policy execution

Cross-border HR

Communication

Data analysis

Tools

Dayforce

Excel

Power BI

Job description

Dayforce is seeking an HR Delivery Partner, Tier 2, to serve as the North America HR contact for country- or region-specific inquiries across the U.S., Mexico, and Canada. You will ensure policy compliance and deliver high-quality HR service while supporting cross-border operations.

You will handle routine employee relations, support investigations, and assist in performance management, policy interpretation, and HR program delivery across NA with a focus on accuracy and efficiency.