Multi-Site IT Help Desk Technician | Growth & Training

Egroup Us; Lasalle; On-site; CAD 50,000 - 60,000; Full time

Job summary

Sterling Ridge Group Inc. is seeking a customer-focused IT Help Desk Technician to provide first-line support for hardware, software, and network issues across Windsor/LaSalle, Ontario. The role involves configuring devices, deploying IT equipment, and assisting with Microsoft 365 administration.

You will support VoIP systems, Teams, email, and remote access while maintaining network equipment and inventories. Occasional travel between company locations is required.

Qualifications

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Experience supporting Windows operating systems and Microsoft 365.
• Basic understanding of networking concepts (TCP/IP, Wi‑Fi, switches, and firewalls).
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.

Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues.
• Set up, configure, and deploy computers, laptops, mobile devices, printers, and other IT equipment.
• Assist with Microsoft 365 administration, including user account creation, password resets, and troubleshooting.
• Support VoIP phone systems, Teams, email, and remote access solutions.
• Maintain and troubleshoot network equipment, including switches, wireless access points, and firewalls.

Skills

Windows troubleshooting

Customer service

Strong communication

Problem-solving

Driver's license

Education

Diploma or degree in IT/CS

Tools

Windows OS

Microsoft 365

Azure AD / Entra ID

Intune

VoIP/Teams

Job description

Sterling Ridge Group Inc. is seeking a customer-focused IT Help Desk Technician to provide first-line support for hardware, software, and network issues across Windsor/LaSalle, Ontario. The role involves configuring devices, deploying IT equipment, and assisting with Microsoft 365 administration.

You will support VoIP systems, Teams, email, and remote access while maintaining network equipment and inventories. Occasional travel between company locations is required.