IT Service Desk Technician — Training & Growth

Vuteq Canada Inc.; Woodstock; On-site; CAD 56,000 - 70,000; Full time

Benefits offered by this job

Uniforms provided

Safety shoe allowance

Prescription safety glasses

Employer paid family benefit plan

RRSP/DPSP incentives

Hands-on training

Paid sick leave

Paid vacation time

Company events

Job summary

Vuteq Canada Inc. is hiring an IT Service Desk team member in Woodstock, Ontario. The role provides first-line IT help desk support for tickets and calls, and participates in on-call rotations to keep IT functions operational.

Responsibilities include PC/desk phone support, password resets, software installs, patch management, and basic server tasks while aligning with a dynamic manufacturing environment.

Qualifications

• 2-3 year college diploma in IT-related field preferred.
• 1-2 years IT Helpdesk/Desktop support experience preferred.
• 1-2 years manufacturing/auto sector experience is a definite asset.

Responsibilities

• Handle tickets via phone/email; document and respond in a timely manner.
• Be internal contact for IT; ensure tickets are created for requests.
• Provide help desk support for PCs, phones, printers and peripherals.
• Manage application and OS updates across end user devices.
• Assist with server administration tasks and backup solutions.
• Document IT processes and asset tracking; assist with on-call rotation.

Skills

Ticket handling

First response

IT helpdesk

Desktop support

Printer support

Mobile devices

Software installation

On-call support

Education

2-3 year IT diploma

Tools

Manage Engine

Job description

Vuteq Canada Inc. is hiring an IT Service Desk team member in Woodstock, Ontario. The role provides first-line IT help desk support for tickets and calls, and participates in on-call rotations to keep IT functions operational.

Responsibilities include PC/desk phone support, password resets, software installs, patch management, and basic server tasks while aligning with a dynamic manufacturing environment.