MUIR - Wellness Receptionist

Muir Hotel; Halifax; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

$500 signing bonus upon probation

Shift premiums based on hotel capacity

Education reimbursement program

Company scholarship program

Flexible work schedule

Transit pass reimbursement 50%

Gym access

Shoe allowance

Uniform dry cleaning

Extended health and dental benefits

Retirement savings program

Marriott employee travel benefits

Employee assistance program

Back of house experience

Job summary

MUIR Hotel is seeking a Wellness Receptionist to warmly greet guests and manage front-desk tasks at the Halifax waterfront location. You will provide information, book appointments, handle calls, and help guests navigate the health club and hotel services.

The role requires a high school diploma or equivalent, strong attention to detail, and the ability to stand for long periods. Expect varied shifts including days, evenings, weekends and holidays.

Qualifications

• High School diploma or equivalent is required.
• Strong attention to detail and time management are essential.
• A sincere desire to provide the utmost in guest service.
• Physical ability to stand for extended periods.

Responsibilities

• Greet guests as they arrive at the wellness facility.
• Provide customer service and information to guests.
• Answer questions about services and schedule appointments.
• Answer phone calls, schedule appointments, and perform clerical duties.
• Guide guests on the proper use of gym equipment and facilities.
• Orient guests to hotel services and operating hours.
• Collaborate with team and supervisors; perform other duties as assigned.

Skills

Attention to detail

Time management

Guest service orientation

Physical stamina

Education

High School diploma or equivalent

Job description

MUIR Hotel : Wellness Receptionist

Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queen’s Marque district, MUIR offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the MUIR is presently seeking Wellness Receptionist. An ambassador for the MUIR brand, the Wellness Receptionist will provide the highest level of customer service to ensure a smooth welcome and departure for all guests as well as maintain cleanliness and presentation throughout combined Wet and Fitness areas. They will interact in an efficient, courteous, and professional manner to achieve maximum customer satisfaction and comfort.

Shifts:

Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

What you will be doing as a Wellness Receptionist:

• Great guests as they arrive at the Wellness facility;
• Provide customer service and information to guests;
• Answer any questions about services and schedule appointments;
• Answer phone calls, schedule appointments, and perform other clerical duties;
• Provide the proper and safe guidance to our guests, residents, and their guests, to operate and care of all health club equipment including, gym equipment, free weights, bicycles, and steam room;
• Provide information and assistance to hotel guests, residents and their guests as requested, providing an orientation, ensuring they are registered and familiar with all hotel services and hours of operation;
• Work harmoniously and professionally with co-workers and supervisors;and
• Perform other tasks or projects as assigned by hotel management and staff;
• Such other related duties and responsibilities as may be required from time to time.

The person we are looking for has:

• High School diploma or equivalent and/or experience in a hotel or a related field;
• Strong attention to detail and time management skills;
• A sincere desire to provide the utmost in guest service;
• Physically able to stand for the duration of shifts.

Your team and working environment:

• Fast-paced Five Star Luxury Collection Hotel;
• Awarded Four Stars in the prestigious Forbes Travel Guide Star Awards;
• Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal;
• A team of like-minded hospitality professionals that share a passion for service;
• Back of house experience that puts employees first.

Employee Benefits:

• Eligible for $500 signing bonus upon completion of probationary period
• Eligible for shift premiums based on hotel capacity
• Access to our employee development/education reimbursement program
• Company scholarship program for employees and family members
• Flexible work schedule
• One earned day off every two months based on attendance
• 50% reimbursement of monthly transit pass
• Access to our gym and fitness facilities
• Shoe allowance of $100 per year
• Uniform dry cleaning
• Comprehensive Extended, Health, and Dental benefits
• Opportunity to Participate in the Employer sponsored retirement savings program
• Access to Marriott employee travel benefits
• Access to Employee and Family Assistance Program
• Employee centric back of house experience

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.