MUIR - Night Auditor

Muir Hotel; Halifax; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Signing bonus after probation

Shift premiums based on capacity

Education reimbursement program

Scholarship program for employees &amp

Flexible work schedule

One earned day off every two months

50% transit pass reimbursement

Gym and fitness facilities access

Extended, Health, and Dental benefits

Employer-sponsored retirement savings

Marriott employee travel benefits

Back of house employee-centric culture

Job summary

Muir Hotel, located in the heart of Halifax Waterfront, seeks a Night Auditor to join its luxury team. The role blends guest service with nightly accounting duties, ensuring accurate room revenue and guest accounts across all hours.

Ideal candidates have 1–2 years in guest service in luxury settings, strong English communication, and familiarity with hotel systems like Lightspeed, Micros, and Opera. Shift flexibility and excellent problem-solving are essential.

Qualifications

• 1-2 years guest service experience in a luxury environment.
• High school diploma or equivalent is required; accounting/bookkeeping or customer service background preferred.
• Ability to work night shifts.
• Experience with Lightspeed, Micros, and Opera is an asset.
• Excellent verbal and written communication in English; second language helpful.
• Positive and can-do attitude.
• Strong active listening skills.
• Solid organizational skills.
• Good problem-solving abilities.
• Physically able to stand for a full shift and handle cash/credit procedures.

Responsibilities

• Reconcile hotel's daily accounting and revenue.
• Check guests in and out during all hours of the shift.
• Verify correct guest check-in details and apply Bonvoy benefits as needed.
• Post charges for room service, restaurant, bar, and amenities.
• Account for cash flow and prepare daily revenue reports.
• Review delivery slips and verify inventory accuracy.
• Manage phones, voicemails, and wake-up calls for guests.
• Address guest requests and concerns promptly.
• Remain calm and resourceful as the primary contact during emergencies.
• Report unusual or suspicious behavior to management.
• Comply with hotel standards and grooming/uniform policies.
• Promote a considerate work environment for guests and colleagues.
• Be flexible to work any shift assigned by Housekeeping Manager.
• Perform other duties as assigned.

Skills

Guest service

Verbal communication

Written communication

Active listening

Organizational skills

Problem solving

Complaint handling

Cash handling

Education

High school diploma or equivalent

Background in accounting or bookkeeping (preferred)

Customer service experience (preferred)

Tools

Lightspeed

Micros

Opera

Job description

Innovated. Passionate. Detail-Oriented.

If this sounds like you, then apply to join our prestigious team at the Muir Hotel, where excellence meets elegance!

Located in the absolute centre of downtown in the vibrant Halifax Waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Night Auditor.

Shifts: Vary in their start and end time and can change due to the needs of our guests. Also required to work holidays and weekend shifts.

Reporting to the Night Manager, the Night Auditorservesas aGuest Service Agentas well as an auditor for the daily guest ledger. TheNight Auditoris responsible for various tasks such as toreconcilingthe hotel's daily accounting,ensuringan accurate assessment of both room use and revenue collection,and ensuring that all accounts are collected upon.

What you will be doing:

• Reconcile the hotel's daily accounting to ensure an accurate assessment of room use and revenue collection
• Check guests in and out during all hours of their shift
• Verify that all guests are correctly checked in – length of stay; room rate; discounts;Bonvoybenefits are correctly applied according to their tier
• Post all charges as per the services provided to the guest,room service,restaurant,bar, andamenities usage
• Account for the day’s cash flow, reconciling guest accounts, and preparing a daily revenue report. If errors are detected, research the cause, and notifyManager if cause cannot be located
• Review supply delivery slips and compare against the inventory received to verify no errors were made in the order
• Manage phones during shift; accessingvoicemails andtransferringcalls, and arrangingwake-up callsas required by guests
• Address individual guest request and concerns as they arrive
• Remain acalm and resourceful point of contact for guests and staff in the event of a variety of emergencies
• Report any unusual and suspicious behaviour of guests or staff
• Conduct duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication in maintained
• Comply with all Hotel Standards and Proceduresincluding grooming and uniform standards
• Actively promote a considerate work environment, which cares for guests and associates alike
• Able to work any shift that is assigned them by the Housekeeping Manager
• Perform any other pertinent duties that may be assigned to them

What we’re looking for:

• 1 -2 years guest service-related experience, preferably in a luxury environment
• High school diploma or equivalent is required. Applicants who have a background in accounting, bookkeeping, or customer service would be preferred
• Ability to work night shiftsrequired
• Previous experience with Lightspeed; Micros; Operaan asset
• Excellent verbal and written communication skills – English a must; a second applicable language an asset
• Positive and can-do attitude
• Strong active listening skills
• Organizational skills
• Problem solving skills
• Effective complaint handling
• Physically able to stand for an entire shift
• Ability to handle cash and credit procedures

Employee Benefits:

• Eligible for $500 signing bonus upon completion of probationary period.
• Eligible for shift premiums based on hotel capacity.
• Access to our employee development/education reimbursement program.
• Company scholarship program for employees and family members.
• Flexible work schedule.
• One earned day off every two months based on attendance.
• 50% reimbursement of monthly transit pass.
• Access to our gym and fitness facilities.
• Comprehensive Extended, Health, and Dental benefits.
• Opportunity to Participate in the Employer sponsored retirement savings program.
• Access to Marriott employee travel benefits.
• Employee centric back of house experience.

Your Team and working environment:

• Fast-paced new build luxury hotel
• Located in the heart of the vibrant Halifax Waterfront, minutes away from the Dartmouth ferry terminal
• A team of like-minded hospitality professionals that share a passion for service
• Back of house experience that puts employees first

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.