Front Office Manager

Delta Hotels and Resorts®; Halifax; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts

RRSP matching

Staff meals

Free parking

Fitness center access

Job summary

Delta Hotels by Marriott Halifax Downtown is seeking a Guest Services Manager to lead the front-of-house team and champion the guest experience from check-in to check-out.

You will coach, develop, and empower a team to deliver exceptional service, while collaborating with Front Office, Housekeeping, Sales, and F&B to maximize guest satisfaction and revenue.

Qualifications

• Lead Guest Services team to ensure consistent service delivery.
• Coach and develop associates to resolve guest issues and drive loyalty.
• Partner with Front Office, Housekeeping, Sales, and F&B to deliver seamless guest experiences.

Responsibilities

• Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence.
• Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.
• Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable.
• Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.
• Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.
• Ensure accuracy of room block assignments, special requests, and VIP accommodations; distribute VIP lists with care.
• Support Brand Reservations and all booking channels to ensure accuracy and rate parity.
• Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential.
• Collaborate with Sales on group booking status and maintain room rate control and availability.
• Train and monitor Rewards Program requirements to ensure brand standards and objectives are met.
• Other related duties as assigned.

Skills

Leadership

Coaching

Guest service

Team supervision

Revenue management

Interdepartmental collaboration

Communication

Job description

Additional Information

Relocation Assistance Available

Job Number

26123861

Job Category

Rooms & Guest Services Operations

Location

1990 Barrington Street, Halifax NS B3J 1P2, Canada

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Pay Range

CAD $55,000 - $65,000

This hotel is owned and operated by an independent franchisee, SilverBirch Hotels and Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Leader. Problem-Solver. Guest Experience Champion. Sound like you?

If you're a natural leader who thrives on creating memorable guest experiences, empowering teams, and driving revenue, this is your moment.

Who We Are

SilverBirch Hotels & Resorts is one of Canada's leading hotel management companies and manages a large portfolio of full-service, focused service and extended stay hotels across Canada. The company manages hotels operating under major franchise brands, such as Marriott and Hilton.

At the newly renovated Delta Hotels by Marriott Halifax Downtown we're looking for a Guest Services Manager to lead our front-of-house team and champion the guest experience from check-in to check-out.

In this role, you'll be the heartbeat of our lobby, leading by example, coaching your team, and ensuring every guest feels welcomed, valued, and cared for.

Why You'll Love Working with Us

Join a supportive team where innovation and teamwork thrive! We prioritize a people-first approach, contribute to the community, take green initiatives, and focus on career growth with ample opportunities. Enjoy a prime location in the heart of downtown Halifax, close to everything!

Competitive Compensation & Bonus

Performance-based Equitable Compensation Plan, Generous Time Off, Comprehensive Insurance, Short-term Incentive Plan, RRSP Matching, Exclusive Hotel Discounts, etc.

The Extras That Matter

Staff meals, F&B discounts, free monthly indoor parking, and free access to our fitness center and pool.

Learning & Development

Career growth opportunities within SilverBirch and Marriott, plus access to our Learning Management System with over 3,000 courses.

Workplace Wellness and Inclusion

Comprehensive resources including an active OH&S Committee promoting workplace safety, EFAP-accessible mental health support, inclusive DE&I initiatives, and accommodation practices that prioritize employee wellbeing and belonging.

What You'll Do

• Provide leadership, training, and support to Guest Services associates, ensuring consistency in service delivery and operational excellence.
• Actively coach and lead associates through guest problem resolution, turning service opportunities into moments of loyalty.
• Lead, motivate, and coach your team to maximize productivity, engagement, and satisfaction, including supporting incentive programs where applicable.
• Promote interdepartmental cooperation to ensure seamless guest experiences across Front Office, Housekeeping, Sales, and F&B.
• Practice revenue management fundamentals to maximize occupancy and average rates while maintaining high-quality guest service.
• Ensure accuracy of room block assignments, special requests, and VIP accommodations; distribute VIP lists with care.
• Support SilverBirch Brand Reservations and all booking channels to ensure accuracy and rate parity.
• Communicate rate strategies and revenue expectations to Front Office and Reservations teams to maximize revenue potential.
• Collaborate with Sales on group booking status and maintain room rate control and availability.
• Train and monitor Rewards Program requirements to ensure brand standards and objectives are met.
• Other related duties as assigned.

How You Excel

• A natural leader and coach who brings out the best in others.
• Self-starter with initiative to see assignments through to completion.
• Strong organizational skills with the ability to prioritize tasks and manage competing demands.
• Analytical mindset with sharp attention to detail.
• Excellent verbal and written communication