Front Desk Agent - Mysa Nordic Spa

Murphy Hospitality Group; Saint Peters; On-site; CAD 34,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Employee Family Assistance Program

Growth and professional development

Discounts at MHG locations

Free spa access outside shifts

Job summary

Mysa Nordic Spa & Resort in St. Peters, PEI, is hiring a Front Desk Agent. You will greet guests, manage the spa check-in process, answer inquiries, and assist with bookings for spa services and accommodations.

Role requires a friendly, reliable team player with strong communication skills. Weekend/evening availability and a PEI residence are preferred; benefits include employee discounts and access to spa facilities outside work hours.

Qualifications

• 1 year of customer service experience preferred.
• Excellent verbal and written communication skills.
• Available for weekends and evenings; PEI residency or commutable to St. Peters.

Responsibilities

• Greet guests and explain spa procedures.
• Handle inquiries, emails and phone calls; book spa and accommodation appointments.
• Process check-ins/outs, payments, and promote current promotions.
• Maintain front desk procedures with accuracy and courtesy.
• Assist with light housekeeping and locker-room inspection as needed.

Skills

Sociable personality

Interpersonal skills

Positive attitude

Self-motivated

Time management

Reliability

Communication skills

Job description

Mysa Nordic Spa & Resort is Prince Edward Island’s first Nordic Spa. Located in St. Peters, Mysa offers a wide range of spa and relaxation services including Scandinavian hot baths, essential oil steam rooms, cold water plunges, a Finnish sauna, massage therapy, meditation, and relaxation sessions. The resort also includes 17 water view accommodations, top-tier food and beverage service, and provide residents and visitors with a place to heal, rejuvenate, and refresh.

As a Front Desk Agent, You Will

• Greet arriving guests in a friendly manner, provide our spa check in process, and explain spa procedures
• Resolve guest complaints and questions, referring to management for direction when needed
• Clerical duties required, such as responding to emails, answering the phone, and booking spa and accommodation appointments
• Comply with front desk procedures and perform assigned duties with attention to detail, accuracy, courtesy, and cooperativeness
• Process guests' departures, calculate charges, and receive payments
• Promote sales advice by communicating current promotions and offering products and treatments
• Daily laundry duties and folding of towels and robes, as required
• Light cleaning and inspection of locker rooms and common areas throughout shift
• Work alongside Mysa team to establish a safe and fun atmosphere

What You Bring

• A sociable and outgoing personality
• Effective interpersonal skills
• A positive and friendly attitude with a willingness to work within a close team orientated environment
• Self-motivated and reliable
• Ability to work with little supervision and maintain a high level of performance
• Prioritization and time management skills
• Ability to work under pressure in a fast-paced environment without compromising quality
• Reliable transportation and a flexible schedule (available for weekends and evenings)
• Currently living in Prince Edward Island
• Excellent verbal and written communication skills
• Previous customer service experience required: 1 year (preferred)

What We Offer

• Competitive wages
• Employee Family Assistance Program
• Growth and professional development opportunities
• Discounts at all MHG locations across Atlantic Canada as well as local shops and services
• Free access to the Mysa spa facilities outside of working hours