Montreal Culture & Gastronomy Concierge

Gray Collection; Montreal; On-site; CAD 36,000 - 60,000; Full time

Job summary

Gray Collection in Montréal seeks a dedicated Concierge to elevate guest experiences through gastronomy, culture, and design awareness. You will anticipate guest needs, share discoveries, and collaborate with the Front Desk to exceed expectations while managing inquiries via phone, email, and in person.

The ideal candidate has strong organizational and communication skills, is fluent in French and English, and embraces knowledge of local attractions and events to enhance stays.

Qualifications

• Experience in a similar hotel concierge or front desk role.
• Knowledge of Opera PMS is an asset.
• Bilingual French/English; third language is a bonus.

Responsibilities

• Provide personalized recommendations to guests based on interests and length of stay.
• Respond to guest requests by phone, email, and in person during all phases of stay.
• Coordinate check-ins/check-outs and reservations with Front Desk; assist with follow-up.

Skills

Communication skills

Customer service

Problem solving

Team player

Organizational skills

Education

Hospitality education

Tools

Opera PMS

MS Office

Job description

Gray Collection in Montréal seeks a dedicated Concierge to elevate guest experiences through gastronomy, culture, and design awareness. You will anticipate guest needs, share discoveries, and collaborate with the Front Desk to exceed expectations while managing inquiries via phone, email, and in person.

The ideal candidate has strong organizational and communication skills, is fluent in French and English, and embraces knowledge of local attractions and events to enhance stays.