Montréal Banking: Customer Experience Specialist

The Toronto-Dominion Bank (Canada); Westmount; On-site; CAD 31,000 - 39,000; Full time

Job summary

TD Canada Trust in Montréal, QC is seeking a Customer Experience Associate to deliver outstanding banking experiences. You will process deposits, withdrawals, and bill payments, while recommending suitable solutions and maintaining confidentiality.

You’ll connect with customers in a friendly, professional manner, promote banking products, and support a collaborative team. This role emphasizes accuracy, initiative, and a commitment to excellent service in a diverse branch.

Qualifications

• High school diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong admin, organizational, planning and time management skills.
• MS Office (Word, Excel, Outlook) and internet proficiency.
• Detail-oriented, accurate, and able to handle changing priorities.
• Clear, courteous communicator in writing and speech.

Responsibilities

• Process financial transactions like deposits, withdrawals, and bill payments.
• Understand customer needs to recommend banking solutions.
• Respond and resolve customers' concerns using standard procedures.
• Achieve goals by promoting banking solutions and completing processes.
• Connect with customers to advise on banking solutions.
• Promote team effectiveness and participate in personal development.
• Deliver quality experiences and suggest operational improvements.

Skills

Customer service

Communication skills

MS Office

Time management

Attention to detail

Education

High school diploma

Undergraduate degree

Tools

MS Office

Internet

Job description

TD Canada Trust in Montréal, QC is seeking a Customer Experience Associate to deliver outstanding banking experiences. You will process deposits, withdrawals, and bill payments, while recommending suitable solutions and maintaining confidentiality.

You’ll connect with customers in a friendly, professional manner, promote banking products, and support a collaborative team. This role emphasizes accuracy, initiative, and a commitment to excellent service in a diverse branch.