Mitigation- Crew Chief

ServiceMaster Clean of Fraser Valley; Ottawa; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Free uniforms

Training & development

Competitive salary

Job summary

Paul Davis Ottawa & Lanark is seeking an experienced Crew Chief to join our emergency restoration team in Ottawa, ON. You will lead restoration crews across residential and commercial properties, setting safety and quality standards while ensuring customer satisfaction during the mitigation process.

You will coordinate day-to-day activities, respond to water, fire, and mold events, mentor technicians, and ensure compliance with IICRC standards.

Qualifications

• 2–3+ years of restoration/mitigation experience.
• Minimum 2 IICRC certifications or equivalent industry experience.
• Previous leadership or crew-management experience.
• Strong knowledge of restoration equipment, drying processes, and emergency mitigation.
• Excellent communication, organization, and problem-solving skills.

Responsibilities

• Lead emergency restoration crews and coordinate day-to-day job-site activities.
• Respond to water, fire, mold, and other emergency losses.
• Serve as a key point of contact for customers throughout the mitigation process.
• Train, mentor, and support technicians and crew members.
• Ensure work meets company, industry, safety, and IICRC standards.
• Complete equipment setup, monitoring, debris removal, site preparation, and other hands-on mitigation work.
• Maintain equipment, vehicles, inventory, and job-site cleanliness.
• Document work accurately and communicate job progress to management.
• Help ensure projects are completed safely, efficiently, and with an exceptional customer experience.

Skills

Leadership

Communication

Problem solving

Organization

Safety awareness

Tools

Restoration equipment

Job description

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Free uniforms
• Training & development
• Competitive salary

Join the Paul Davis Ottawa & Lanark Team – Crew Chief

Reports To: Mitigation Manager

Location: Ottawa, ON

Paul Davis Ottawa & Lanark is looking for an experienced Crew Chief to join our emergency restoration team.

As a Crew Chief, you’ll lead emergency restoration crews responding to water, fire, mold, and other property losses across residential and commercial properties. You’ll set the standard for safety, quality, customer service, and job-site performance while helping customers recover when they need us most.

What You’ll Do

• Lead emergency restoration crews and coordinate day-to-day job-site activities.
• Respond to water, fire, mold, and other emergency losses.
• Serve as a key point of contact for customers throughout the mitigation process.
• Train, mentor, and support technicians and crew members.
• Ensure work meets company, industry, safety, and IICRC standards.
• Complete equipment setup, monitoring, debris removal, site preparation, and other hands-on mitigation work.
• Maintain equipment, vehicles, inventory, and job-site cleanliness.
• Document work accurately and communicate job progress to management.
• Help ensure projects are completed safely, efficiently, and with an exceptional customer experience.

What We’re Looking For

• 2–3+ years of restoration/mitigation experience.
• Minimum 2 IICRC certifications or equivalent industry experience with a willingness to obtain additional certifications.
• Previous leadership or crew-management experience.
• Strong knowledge of restoration equipment, drying processes, and emergency mitigation.
• Excellent communication, organization, and problem-solving skills.
• Ability to lead and remain calm in fast-paced emergency situations.
• Valid Ontario G-Class Driver’s Licence with a clean driving record.
• Ability to lift up to 75 lbs and perform physically demanding work.
• Flexibility to participate in on-call and emergency response rotations.

Preferred Certifications

• Water Restoration Technician (WRT)
• Applied Structural Drying (ASD)
• Fire & Smoke Restoration Technician (FSRT)
• Applied Microbial Remediation Technician (AMRT)
• Asbestos Worker/Supervisor

Why Paul Davis?

• Competitive pay
• Overtime and on-call bonuses
• Comprehensive health and dental benefits
• Paid certifications and industry training
• Career development and advancement opportunities
• Pathway to Senior Crew Chief and other leadership roles
• Employee referral program
• Supportive, team-focused work environment

At Paul Davis, our work goes beyond repairing buildings. We help homeowners and businesses recover after unexpected property damage. We’re looking for people who take pride in their work, care about customers, support their teammates, and want to build a career in the restoration industry.