Senior Mitigation Field Operations Supervisor

ServiceMaster Clean of Fraser Valley; Ottawa; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Job summary

Paul Davis Ottawa seeks a Senior Mitigation Field Operations Supervisor to lead field teams, ensure high-quality restoration work, and maintain strict adherence to IICRC standards. The role combines hands-on field tasks with strategic oversight, coaching, and customer-facing problem solving.

You will manage field operations, verify safety and quality, coordinate with the Mitigation Manager, and drive timely project completion. Strong leadership and communication are essential.

Qualifications

• 10+ years in restoration, mitigation, and field operations.
• Senior-level field leadership experience.
• Ability to perform hands-on mitigation tasks when required.
• Familiarity with IICRC standards and SOPs.

Responsibilities

• Oversee field projects ensuring scope accuracy, drying strategy, and progress.
• Coach Crew Chiefs and Technicians to stay on schedule and safe.
• Identify field issues and remove roadblocks before escalations.
• Verify measurements, documentation, and compliance with standards.

Skills

Field leadership

Mitigation best practices

WRT certification

Communication

Problem solving

Organizational skills

Independent work

Driver's license

Education

IICRC certifications (WRT + 3 more)

Tools

MS Office

RMS/Encircle/Xactimate

Job description

Benefits:

• Free uniforms
• Health insurance
• Paid time off
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance

Senior Mitigation Field Operations Supervisor

Location: Ottawa, ON

Position Type: Full-Time

Compensation: Competitive compensation package based on experience, certifications, leadership background, and technical expertise.

Reports To: Mitigation Manager

Role Focus: Field oversight, quality assurance, and adherence to Paul Davis and IICRC mitigation standards

If you are the person who can walk onto a jobsite, spot what needs attention, coach the team, solve the problem, and still keep the job moving, this role was built for you. Paul Davis Ottawa is looking for a senior mitigation professional who knows how to lead in the field, raise standards, and make sure restoration work is done right the first time.

Why Join Paul Davis Ottawa?

This is not a sit-behind-a-desk supervisor role. You will be in the field setting the standard, supporting strong crews, holding subcontractors accountable, protecting the customer experience, and helping build a mitigation department known for quality, documentation, professionalism, and consistent execution.

The Senior Mitigation Field Operations Supervisor reports to the Mitigation Manager and serves as the department’s field-level expert for oversight, quality assurance, production support, and adherence to Paul Davis operating procedures and applicable IICRC standards. This role is part coach, part technical lead, part quality expert, and part hands‑on problem‑solver.

What You’ll Do

Field Oversight, Quality Assurance and Production Support

• Review new and active mitigation projects to verify scope accuracy, site conditions, drying strategy, production progress, documentation quality, and resource needs.
• Lead, coach, and support Crew Chiefs and Mitigation Technicians so jobs stay safe, organized, productive, and on schedule.
• Identify field issues early, recommend practical solutions, and help remove production roadblocks before they become escalations.
• Verify drying goals, moisture mapping, equipment strategy, monitoring frequency, psychrometric readings, and production milestones against Paul Davis procedures and applicable IICRC standards.

• Get on the tools as needed to complete small‑scope tasks — such as equipment placement or pickup, moisture readings, containment adjustments, minor demolition, or finishing work — to keep jobs on schedule when crews are stretched.

Quality Assurance & Compliance

• Verify that crews are following Paul Davis SOPs, applicable IICRC standards, health and safety requirements, and job‑specific scope requirements.
• Conduct in-progress and final quality inspections to confirm workmanship, cleanliness, containment, equipment placement, drying documentation, photo documentation, safety compliance, and readiness for handoff.
• Confirm that health and safety requirements are being followed on site, including PPE use, hazard controls, containment integrity, site cleanliness, and professional conduct.

• Ensure deficiencies are documented, communicated, and corrected promptly.

• Ensure required field documentation—moisture readings, photos, daily logs, equipment records, scope notes, and deficiency follow‑up—is completed accurately and in real time.

Communication & Coordination

• Communicate field status, resource needs, and schedule impacts to the Mitigation Coordinator and Mitigation Manager daily.
• Escalate production risks, scope changes, and operational challenges promptly.
• Assist with customer concerns on site and facilitate issue resolution when appropriate.

• Monitor subcontractor performance and ensure subcontractors follow Paul Davis SOPs, applicable IICRC standards, health and safety requirements, job‑specific scope requirements, documentation expectations, and professional conduct standards.

What You Bring

Required Experience and Qualifications

• 10+ years of experience in restoration, mitigation, and related field operations, including demonstrated senior‑level field leadership experience.
• Demonstrated leadership or supervisory experience in field operations.
• Strong working knowledge of mitigation best practices, drying principles, moisture documentation, field‑level quality control, Paul Davis operating expectations, and applicable IICRC standards.
• Current or previous IICRC Water Damage Restoration Technician (WRT) certification is required, plus at least three additional relevant IICRC certifications, for a minimum of four total. Relevant certifications may include ASD, AMRT, FSRT, OCT, or other IICRC certifications related to mitigation, restoration, drying, fire, smoke, odour, or microbial remediation.
• Ability and willingness to perform hands‑on mitigation tasks when required.
• Strong organizational and time management skills.
• Familiarity with Microsoft Office applications.
• Strong communication and problem‑solving abilities.
• Ability to work independently and prioritize multiple tasks.
• Valid driver’s license with acceptable driving record.

Strong Assets

• Asbestos and mould remediation experience, training, or awareness is considered a strong asset.
• Bilingual communication skills in English and French are considered a strong asset.
• Experience with RMS, Encircle, Xactimate, or restoration management software.

Don’t Meet Every Requirement?

If this role sounds like a great fit and you are close to the required experience and certification profile but do not meet every item exactly, we still encourage you to apply. We are looking for someone with strong mitigation experience, excellent field judgment, a commitment to doing work the right way, and the ability to lead crews and subcontractors to high standards.

Success in This Role Looks Like

Success in this role means crews trust your field leadership, managers trust your judgment, subcontractors understand the standard, and customers see the result in clean, professional, well‑documented work. You keep quality high, catch gaps early, help teams stay productive and accountable, and make sure mitigation work meets Paul Davis procedures and applicable IICRC standards.

Ready to Raise the Standard?

If you’re a senior mitigation professional who takes pride in quality work, strong documentation, field leadership, and doing restoration the right way, we’d like to hear from you.