Mining Tech Service Rep – Shovels & Drills (Field)

Finning; Surrey; On-site; CAD 115,000 - 125,000; Full time

Benefits offered by this job

Pension plan

Employee Share Purchase

Medical benefits

Job summary

Finning is seeking two Mining Technical Service Representatives – Shovels and Drills to support mining customers across Canada. You will serve as a trusted technical advisor, performing equipment audits, providing recommendations, and coordinating service support to maintain Caterpillar OEM standards.

The role requires a seasoned Heavy Duty Mechanic, Millwright, or engineer with strong customer relations skills and a track record of improving equipment reliability and performance.

Qualifications

• Minimum 5 years of customer-facing experience in mining, heavy equipment or industrial operations.
• Strong knowledge of shovel and drill fleets and related equipment.
• Excellent verbal and written communication skills; safety and customer satisfaction focused.

Responsibilities

• Build strong relationships with mining customers and act as a trusted technical advisor.
• Schedule and conduct customer site visits, equipment inspections and technical reviews.
• Assess shovel and drill machine health and provide detailed analysis and recommendations.
• Prepare customer reports and communicate opportunities to improve reliability and performance.
• Coordinate with Finning’s Parts and Service teams to ensure components and support are delivered on time.
• Identify potential equipment issues before failures occur and recommend corrective action.
• Collaborate with internal teams to ensure exceptional customer service and operational support.

Skills

Customer-facing experience

Knowledge of shovels and drills

Strong communication skills

Education

Journeyperson Heavy Duty Mechanic / Millwright / Engineer

Tools

Caterpillar equipment experience

Job description

Finning is seeking two Mining Technical Service Representatives – Shovels and Drills to support mining customers across Canada. You will serve as a trusted technical advisor, performing equipment audits, providing recommendations, and coordinating service support to maintain Caterpillar OEM standards.

The role requires a seasoned Heavy Duty Mechanic, Millwright, or engineer with strong customer relations skills and a track record of improving equipment reliability and performance.