Mining Equipment Technical Service Specialist

Finning International Inc.; Fort McMurray; On-site; CAD 70,000 - 100,000; Full time

Job summary

Finning Canada is seeking a Technical Service Representative for a permanent role at Mildred Lake. You will support customer machine fleet health and optimization, maintain Caterpillar OEM standards, and build strong customer relationships.

The role involves on-site mining equipment service, customer visits, providing analysis, and recommending repair options while ensuring timely communication. Ideal candidates have a Journeyperson Red Seal Heavy Equipment Technician credential, at least five

Qualifications

• Journeyperson Red Seal Heavy Equipment Technician with mechanical experience.
• Minimum 5 years’ experience in a customer service role.
• Strong verbal and written communication skills.
• Strong organizational, problem solving and time management skills.
• Valid driver’s abstract and a valid license.
• Strong experience with Caterpillar Mining products.

Responsibilities

• Work towards minimizing equipment downtime and maintain production requirements as scheduled.
• Send technical analysis to the customers, and provide recommended service and repair options.
• Based on the technical audit of the machine, make recommendations on components to replace.
• Maintain open lines of communication with internal and external departments.
• Ensure analysis, maintenance and repair recommendations are provided to appropriate groups.
• Escalate quickly any machine down situations to the right people.
• Build and maintain a reporting database of equipment technical issues.
• Provide technical support for commercial and operations teams.

Skills

Red Seal Tech

Customer service

Strong communication

Education

Red Seal Technician

Tools

Caterpillar Mining tools

Job description

Finning Canada is seeking a Technical Service Representative for a permanent role at Mildred Lake. You will support customer machine fleet health and optimization, maintain Caterpillar OEM standards, and build strong customer relationships.

The role involves on-site mining equipment service, customer visits, providing analysis, and recommending repair options while ensuring timely communication. Ideal candidates have a Journeyperson Red Seal Heavy Equipment Technician credential, at least five