Mining Field Service Specialist: Shovels & Drills

Finning International; Surrey; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Pension plan

Employee share purchase

Medical benefits

Job summary

Finning International is seeking two Mining Technical Service Representatives – Shovels and Drills to support our mining customers across Canada. You will build strong relationships, conduct site visits, and assess shovel and drill health to deliver actionable recommendations.

You will prepare customer reports, communicate opportunities to improve reliability, and coordinate with Parts and Service to ensure timely delivery of required components.

Qualifications

• Must have strong customer-facing mining industry experience.
• Excellent verbal and written communication.
• Safety-focused and quality-driven.

Responsibilities

• Build strong relationships with mining customers and act as a trusted technical advisor.
• Schedule and conduct customer site visits, equipment inspections and technical reviews.
• Assess shovel and drill machine health and provide detailed analysis and recommendations.
• Prepare customer reports and communicate opportunities to improve reliability and performance.
• Coordinate with Finning’s Parts and Service teams to ensure required components and support are delivered on time.
• Identify potential equipment issues before failures occur and recommend corrective action.
• Collaborate with internal teams to ensure exceptional customer service and operational support.

Skills

Customer-facing experience

Communication skills

Safety focus

Time management

Education

Journeyperson Heavy Duty Mechanic / Millwright / Engineer

Tools

Caterpillar equipment knowledge

Job description

Finning International is seeking two Mining Technical Service Representatives – Shovels and Drills to support our mining customers across Canada. You will build strong relationships, conduct site visits, and assess shovel and drill health to deliver actionable recommendations.

You will prepare customer reports, communicate opportunities to improve reliability, and coordinate with Parts and Service to ensure timely delivery of required components.