Technical Service Representative - Mining

Finning; Surrey; On-site; CAD 115,000 - 125,000; Full time

Benefits offered by this job

Pension plan

Employee Share Purchase

Medical benefits

Job summary

Finning is seeking two Mining Technical Service Representatives – Shovels and Drills to support mining customers across Canada. You will serve as a trusted technical advisor, performing equipment audits, providing recommendations, and coordinating service support to maintain Caterpillar OEM standards.

The role requires a seasoned Heavy Duty Mechanic, Millwright, or engineer with strong customer relations skills and a track record of improving equipment reliability and performance.

Qualifications

• Minimum 5 years of customer-facing experience in mining, heavy equipment or industrial operations.
• Strong knowledge of shovel and drill fleets and related equipment.
• Excellent verbal and written communication skills; safety and customer satisfaction focused.

Responsibilities

• Build strong relationships with mining customers and act as a trusted technical advisor.
• Schedule and conduct customer site visits, equipment inspections and technical reviews.
• Assess shovel and drill machine health and provide detailed analysis and recommendations.
• Prepare customer reports and communicate opportunities to improve reliability and performance.
• Coordinate with Finning’s Parts and Service teams to ensure components and support are delivered on time.
• Identify potential equipment issues before failures occur and recommend corrective action.
• Collaborate with internal teams to ensure exceptional customer service and operational support.

Skills

Customer-facing experience

Knowledge of shovels and drills

Strong communication skills

Education

Journeyperson Heavy Duty Mechanic / Millwright / Engineer

Tools

Caterpillar equipment experience

Job description

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

At Finning, the world’s largest Caterpillar deal, we are looking for two experienced Mining Technical Service Representatives – Shovels and Drills to support our mining customers across Canada.

In this role you will serve as a trusted technical advisor for shovel and drill fleets, helping customer improve equipment reliability, availability, and performance. Working closely with mine team, you will perform equipment audits, provide technical recommendations, coordinate service support and ensure equipment operation and maintenance align with Caterpillar OEM standards.

If you are a seasoned Heavy Equipment Technician, Millwright, Engineer, or mining professional who enjoys solving complex equipment challenges and building strong customer relationships, we’d like to hear from you.

We anticipate the starting base salary for this position will be between $115 - $125k, with an addition of a short term incentive plan. Actual salary will be based on the candidate’s experience.

Job Description:

• Build strong relationships with mining customers and act as a trusted technical advisor
• Schedule and conduct customer site visits, equipment inspections and technical reviews
• Assess shovel and drill machine health and provide detailed analysis and recommendations
• Prepare customer reports and communicate opportunities to improve reliability and performance
• Coordinate with Finning’s Parts and Service teams to ensure required components and support are delivered on time
• Identify potential equipment issues before failures occur and recommend corrective action
• Collaborate with internal teams to ensure exceptional customer service and operational support

Qualifications:

• Journeyperson Heavy Duty Mechanic, Millwright, Engineer, or equivalent mining equipment experience
• Minimum 5 years of customer-facing experience in mining, heavy equipment or industrial operations
• Valid class 5 drivers license
• Strong knowledge of shovels and drills
• Caterpillar equipment experience is considered a strong asset
• Excellent verbal and written communication skills
• Strong organization, planning and time management abilities
• Strong focus on safety, quality and customer satisfaction

Important Notes:

• This position may be based out of Edmonton, AB or British Columbia
• This position is on a 7x7 shift rotation

What Does Finning Offer?

• 5.75% Employer paid pension, plus up to 1% additional
• 6% voluntary Employee Share Purchase, earns 2% Finning match
• 100% Employer paid medical benefits

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.