Mining Technical Service Advisor (Shovels & Drills)

Finning; Edmonton; On-site; CAD 115,000 - 125,000; Full time

Benefits offered by this job

Pension plan

Employee Share Purchase

Medical benefits

Job summary

Finning, the world’s largest Caterpillar dealer, seeks two Mining Technical Service Representatives – Shovels and Drills to support Canadian mining customers. You will act as a trusted technical advisor, perform equipment audits, provide recommendations and coordinate service with Finning teams.

The role requires a Journeyperson Heavy Duty Mechanic, Millwright, or engineer with 5+ years of customer-facing mining experience; base salary range is $115–$125k plus short-term incentive, with location

Qualifications

• Journeyperson Heavy Duty Mechanic, Millwright, Engineer, or equivalent mining equipment experience.
• Minimum 5 years of customer-facing experience in mining, heavy equipment or industrial operations.
• Valid class 5 drivers license.
• Strong knowledge of shovels and drills.
• Caterpillar equipment experience is an asset.
• Excellent verbal and written communication skills.
• Strong organization, planning and time management abilities.
• Strong focus on safety, quality and customer satisfaction.

Responsibilities

• Build strong relationships with mining customers and act as a trusted technical advisor.
• Schedule and conduct customer site visits, equipment inspections and technical reviews.
• Assess shovel and drill machine health and provide detailed analysis and recommendations.
• Prepare customer reports and communicate opportunities to improve reliability and performance.
• Coordinate with Finning’s Parts and Service teams to ensure required components and support are delivered on time.
• Identify potential equipment issues before failures occur and recommend corrective action.
• Collaborate with internal teams to ensure exceptional customer service and operational support.

Skills

Customer-facing experience

Job description

Finning, the world’s largest Caterpillar dealer, seeks two Mining Technical Service Representatives – Shovels and Drills to support Canadian mining customers. You will act as a trusted technical advisor, perform equipment audits, provide recommendations and coordinate service with Finning teams.

The role requires a Journeyperson Heavy Duty Mechanic, Millwright, or engineer with 5+ years of customer-facing mining experience; base salary range is $115–$125k plus short-term incentive, with location