Technical Service Representative

Finning International; Elkford; On-site; CAD 110,000 - 120,000; Full time

Job summary

Finning Canada seeks two permanent, full-time Technical Service Representatives to support customers in Elkford on a 7x7 shift. You will build strong relationships and provide technical expertise to maximize equipment reliability and performance, adhering to OEM standards.

You will analyze equipment condition, offer service options, and collaborate with Parts, Service, and Operations teams to ensure timely parts delivery and support. Salary ranges indicate industry norms for this role.

Qualifications

• Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent experience.
• Minimum 5 years of mining, heavy equipment, or related industry experience.
• Excellent verbal and written communication with customers and stakeholders.

Responsibilities

• Develop and maintain stakeholder relationships via visits and regular communication.
• Provide technical audits, assessments, and recommendations for performance improvements.
• Analyze machine health and support repair planning with parts and service teams.
• Escalate critical situations to ensure rapid response and resolution.
• Maintain detailed records of issues and solutions for continuous improvement.

Skills

Caterpillar equipment

Mining applications

Job description

Company: Finning Canada
Number of Openings: 2
Worker Type: Permanent Position
Overview: At Finning Canada, we are seeking two permanent, full-time Technical Service Representatives (TSRs) to support our customer in Elkford focusing on 797 F mining trucks. In this customer-focused role, you will build strong internal and external relationships while providing technical expertise to maximize equipment reliability, availability, and performance. You will serve as a trusted advisor, helping customers optimize the repair and maintenance of Caterpillar mining equipment in accordance with OEM standards and best practices. Working closely with internal teams and various stakeholders, you will proactively identify equipment issues, recommend solutions, and support long-term maintenance planning to minimize downtime and improve operational efficiency. Direct engagement with our customers will be required to support technical discussions and repair planning. You will be working on the customer site in Elkford on a 7x7 continuous shift schedule. The expected salary range for this position is between $110k - $120k. Actual salary will be based on the successful candidate’s experience.

Job Description

Develop and maintain strong stakeholder relationships through regular shop and job-face visits and ongoing communication. Schedule stakeholder meetings, establish agendas, and provide accurate reporting of events and findings. Conduct technical audits and equipment assessments to identify performance, reliability, and maintenance opportunities. Analyze equipment condition and provide stakeholders with technical recommendations, service options, and component replacement strategies. Collaborate with Finning's Parts, Service, and Operations teams to ensure timely delivery of parts and support services. Evaluate machine health and support stakeholders in achieving equipment repair goals and outcomes. Provide timely technical analysis, troubleshooting assistance, and resolution of stakeholder concerns. Escalate machine-down or repair critical situations to the appropriate internal stakeholders to ensure rapid response and resolution. Recommend safety, maintenance, and operational improvements that enhance equipment performance and reliability. Maintain detailed records of technical issues, solutions, and machine history to support continuous improvement. Ensure approximately 80% of work time is spent directly supporting service operations and improvement project teams. Foster strong communication and collaboration across departments to deliver exceptional customer technical support.

Qualifications

Technical Knowledge: Strong knowledge of Caterpillar equipment and mining applications. Sound mechanical aptitude with the ability to diagnose equipment issues and recommend corrective actions. Understanding of equipment maintenance, component life cycles, and reliability principles. Experience: Journeyperson Heavy Equipment Technician (HET) designation preferred, or equivalent extensive mechanical experience. Minimum 5 years of mining, heavy equipment, or related industry experience. Previous experience in a customer-facing technical support, service, or maintenance role. Skills & Competencies: Excellent verbal and written communication skills. Strong organizational, planning, and time-management abilities. Effective problem-solving and analytical skills. Ability to build credibility and trust with customers and internal stakeholders. Strong attention to detail and commitment to quality. Ability to prioritize and perform effectively in a fast-paced environment. Self-motivated with the ability to work independently and collaboratively. Adaptable, flexible, and committed to continuous learning and professional growth. Valid class 5 drivers license with a successful drivers abstract.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

About Us

Finning is the world's largest Caterpillar dealer delivering unrivaled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people worldwide and operates in three geographies, with the head office in Vancouver, BC, Canada. OUR DIVISIONS Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta.