Senior ServiceNow Developer & Platform Architect

SereneAID; Toronto; On-site; CAD 110,000 - 170,000; Part time

Job summary

SereneAID seeks a Senior ServiceNow Developer & Platform Architect to deliver hands-on development, solution architecture, and platform governance for a complex enterprise environment in Toronto. The role emphasizes modernizing the ServiceNow stack, building data pipelines, and driving roadmap initiatives.

The candidate should have 5+ years in ServiceNow development, architecture, and administration, with CSM and CIS-VR credentials preferred.

Qualifications

• 5+ years hands-on ServiceNow development experience.
• 5+ years ServiceNow platform experience.
• 3–5 years in ServiceNow solution architecture and/or platform governance.
• 5+ years ServiceNow administration experience.
• Experience with CSDM, CMDB, integrations, data models, security and governance.
• Onsite 5 days per week at 222 Jarvis Street, Toronto; ability to obtain/hold CRJMC clearance.

Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications, workflows, integrations, automation solutions, and platform enhancements.
• Develop data pipelines through ETL activities.
• Translate requirements into detailed programming specifications and tested applications.
• Develop, compile, maintain, and conduct unit testing of data-driven programs.
• Develop and support ServiceNow portals and Customer Service Management (CSM) solutions.
• Troubleshoot and resolve technical issues during implementation, operation, migration.
• Provide ServiceNow solution architecture, technical leadership, and platform governance.
• Maintain architecture standards, roadmaps, and modernization strategies.
• Participate in design reviews, governance, and platform transformation initiatives.
• Support platform administration, upgrades, patching, releases, cloning, security, and instance health.
• Manage users, roles, groups, access controls, configuration, and governance.
• Ensure platform availability, performance, reliability, and operational excellence.
• Provide deployment coordination, change management, and technical documentation.
• Follow SDLC, Agile/DevOps, testing, deployment, and code-management practices.
• Explore ServiceNow capabilities including AI, Automation Engine, Predictive Intelligence, Virtual Agent.

Skills

ServiceNow development

Solution architecture

Platform governance

CSM experience

Data modelling

Education

ServiceNow CIS-VR Certification

ITIL v4 Foundation

Tools

ServiceNow

Job description

Senior ServiceNow Developer & Platform Architect

Senior ServiceNow Developer & Platform Architect

Contract: October 5, 2026 – March 31, 2027

Security Clearance: CRJMC

Position Overview

We are seeking a Senior Software Developer – ServiceNow to support the Cyber Security Division within the Ministry of Public and Business Service Delivery and Procurement. The successful candidate will provide hands‑on ServiceNow development, solution architecture, platform strategy, and system administration in a complex enterprise environment.

The resource will be responsible for designing, developing, testing, deploying, supporting, and continuously improving scalable ServiceNow solutions. The role also requires experience translating business and technical requirements into sustainable platform solutions, developing ServiceNow roadmaps and architecture standards, and supporting platform modernization initiatives.

Key Responsibilities

• Design, develop, test, deploy, and maintain ServiceNow applications, workflows, integrations, automation solutions, and platform enhancements.
  
• Develop and continuously expand data pipelines through extraction, transformation, and loading (ETL) activities.
  
• Translate technical and business requirements into detailed programming specifications and working, tested applications.
  
• Develop, compile, maintain, and conduct unit testing of data‑driven programs.
  
• Develop and support ServiceNow portals and Customer Service Management (CSM) solutions.
  
• Troubleshoot and resolve technical issues arising during software implementation, operation, conversion, and migration activities.
  
• Provide ServiceNow solution architecture, technical leadership, and platform governance.
  
• Develop and maintain ServiceNow architecture standards, roadmaps, and platform modernization strategies aligned with business objectives.
  
• Participate in solution design, architecture reviews, technical governance, and platform transformation initiatives.
  
• Support ServiceNow platform administration within complex enterprise environments.
  
• Manage platform upgrades, patching, releases, cloning, security, configuration, and instance health.
  
• Manage users, roles, groups, access controls, system configuration, and platform governance.
  
• Support platform availability, performance, reliability, and operational excellence.
  
• Provide operational support, deployment coordination, change management, and technical documentation.
  
• Follow SDLC, Agile/DevOps, testing, deployment, and code‑management practices.
  
• Evaluate and leverage emerging ServiceNow capabilities, including AI, Automation Engine, Predictive Intelligence, Virtual Agent.
  

Requirements

Mandatory Technical Requirements

1. ServiceNow Development – 40%

Candidates must have 5+ years of hands‑on ServiceNow development experience, including:

• HTML
  
• CSS
  
• AngularJS
  
• REST/SOAP APIs
  
• Integration Hub
  
• Flow Designer
  
• ServiceNow custom application development
  
• ServiceNow workflows
  
• Integrations and automation
  
• SDLC and Agile/DevOps methodologies
  
• Testing, deployment, and code management
  
• ServiceNow Portals
  
• Customer Service Management (CSM)
  

2. ServiceNow Architecture, Strategy & Roadmap – 30%

Candidates must have:

• 5+ years of ServiceNow platform experience.
  
• 3–5 years of experience in ServiceNow solution architecture and/or platform governance roles.
  
• Experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies.
  
• Strong knowledge of:
  
• ServiceNow platform architecture
  
• CSDM
  
• CMDB
  
• Integrations
  
• Security
  
• Governance
  
• Experience leading solution design and architecture reviews.
  
• Experience with technical governance and platform transformation initiatives.
  
• Ability to translate business requirements into scalable, sustainable, future‑state ServiceNow solutions.
  
• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging ServiceNow capabilities.
  

3. ServiceNow System Administration – 30%

Candidates must have:

• 5+ years of ServiceNow administration experience in complex enterprise environments.
  
• Experience with:
  
• Patching
  
• Release management
  
• Instance cloning
  
• Security
  
• Instance health
  
• Strong knowledge of:
  
• User administration
  
• Roles and groups
  
• Access controls
  
• Platform governance
  
• Experience maintaining ServiceNow platform availability, performance, reliability, and operational excellence.
  

Critical Must-Have Requirement

The following requirements are mandatory and should be clearly demonstrated on the resume:

• 5+ years hands‑on ServiceNow development
  
• Customer Service Management (CSM) experience
  
• ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS‑VR)
  
• 5+ years ServiceNow platform experience
  
• 3–5 years solution architecture/platform governance experience
  
• 5+ years ServiceNow system administration experience
  
• Experience with CSDM, CMDB, integrations, data models, security, and governance
  
• Ability to work onsite 5 days per week at 222 Jarvis Street, Toronto
  
• Ability to obtain/hold the required CRJMC security clearance
  

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
  
• ServiceNow Certified Application Developer (CAD)
  
• ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, Security Operations, IRM, or equivalent
  
• ServiceNow Certified Technical Architect (CTA) – strong asset
  
• ITIL v4 Foundation or higher
  

Preferred Experience

• Experience providing operational support for ServiceNow development and administration.
  
• Deployment coordination and release support.
  
• Change management.
  
• Technical and operational documentation.
  
• ServiceNow platform modernization and transformation.
  
• Experience working in large, complex enterprise environments.
  

Work location is onsite 5 days per week at 222 Jarvis Street, Toronto.