Micros Simphony POS Specialist — Multi-Unit Support

Sandman Hotel Group; West Vancouver; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health/Dental/Vision

RRSP

Paid Time Off

Employee Perks

Job summary

Northland Properties Corporation (NPC) is seeking a POS Support specialist to maintain and optimize Micros Simphony across multiple restaurant locations. You will be the primary contact for POS-related support, menu programming, and system configuration to ensure accurate and reliable operations.

The ideal candidate has experience with restaurant POS systems, strong troubleshooting skills, and a solid understanding of menu management.

Qualifications

• Experience supporting Point of Sale systems in a restaurant, hospitality, or retail environment.
• Experience with menu programming, pricing maintenance, and POS configuration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite, particularly Excel.

Responsibilities

• Provide day-to-day support for Micros Simphony POS systems across multiple restaurant locations.
• Diagnose and resolve POS hardware, software and configuration issues.
• Escalate complex technical issues to vendors, IT teams, or third-party support providers as required.
• Monitor support requests and ensure timely resolution of incidents.
• Maintain POS system documentation and support procedures.
• Configure and maintain menu items, pricing, and promotions within Simphony.
• Coordinate menu rollouts and seasonal promotions across brands.
• Manage user accounts, permissions, and security settings in Simphony.
• Provide onboarding and ongoing training to restaurant managers and staff.
• Support new restaurant openings and system upgrades.

Skills

POS support

Menu programming

Troubleshooting

Communication

Multitasking

Attention to detail

Excel

Tools

Oracle Micros Simphony

Job description

Northland Properties Corporation (NPC) is seeking a POS Support specialist to maintain and optimize Micros Simphony across multiple restaurant locations. You will be the primary contact for POS-related support, menu programming, and system configuration to ensure accurate and reliable operations.

The ideal candidate has experience with restaurant POS systems, strong troubleshooting skills, and a solid understanding of menu management.