POS Support (Micros Simphony)

Sandman Hotel Group; West Vancouver; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Health/Dental/Vision

RRSP

Paid Time Off

Employee Perks

Job summary

Northland Properties Corporation (NPC) is seeking a POS Support specialist to maintain and optimize Micros Simphony across multiple restaurant locations. You will be the primary contact for POS-related support, menu programming, and system configuration to ensure accurate and reliable operations.

The ideal candidate has experience with restaurant POS systems, strong troubleshooting skills, and a solid understanding of menu management.

Qualifications

• Experience supporting Point of Sale systems in a restaurant, hospitality, or retail environment.
• Experience with menu programming, pricing maintenance, and POS configuration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite, particularly Excel.

Responsibilities

• Provide day-to-day support for Micros Simphony POS systems across multiple restaurant locations.
• Diagnose and resolve POS hardware, software and configuration issues.
• Escalate complex technical issues to vendors, IT teams, or third-party support providers as required.
• Monitor support requests and ensure timely resolution of incidents.
• Maintain POS system documentation and support procedures.
• Configure and maintain menu items, pricing, and promotions within Simphony.
• Coordinate menu rollouts and seasonal promotions across brands.
• Manage user accounts, permissions, and security settings in Simphony.
• Provide onboarding and ongoing training to restaurant managers and staff.
• Support new restaurant openings and system upgrades.

Skills

POS support

Menu programming

Troubleshooting

Communication

Multitasking

Attention to detail

Excel

Tools

Oracle Micros Simphony

Job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)

LOCATION: Support Centre, Vancouver, BC

EMPLOYMENT TYPE: Full Time

COMPENSATION RANGE: $60,000 - 70,000

BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks.

Position Summary

The POS Support Team is responsible for supporting, maintaining, and optimizing restaurant Point of Sale (POS) systems across multiple locations. This role serves as a primary point of contact for POS-related support, menu programming, system configuration and troubleshooting. The ideal candidate will have experience with Oracle Micros Simphony and a strong understanding of restaurant operations, menu management, and technology support.

This position works closely with Operations, IT, and Restaurant Teams to ensure POS systems are accurate, reliable, and aligned with business requirements.

Key Responsibilities

POS Support & Troubleshooting

• Provide day-to-day support for Micros Simphony POS systems across multiple restaurant locations.
• Diagnose and resolve POS hardware, software and configuration.
• Escalate complex technical issues to vendors, IT teams, or third-party support providers as required.
• Monitor support requests and ensure timely resolution of incidents.
• Maintain POS system documentation and support procedures.

Menu Programming & Maintenance

• Configure and maintain menu items, PLUs, major groups, family groups, modifiers, combo meals, pricing, and promotions within Simphony.
• Coordinate menu rollouts, seasonal promotions, and limited time offers.
• Verify pricing accuracy and system functionality before deployment.
• Conduct testing and quality assurance for programming changes.
• Support menu updates across multiple brands and concepts.

System Configuration & Administration

• Manage Simphony user accounts, permissions, and security settings.
• Configure reporting, revenue centers, employee roles, and operational settings.
• Maintain system standards and governance across all locations.
• Participate in POS upgrades, migrations, and system enhancements.

Training & User Support

• Provide ongoing support to restaurant managers.
• Assist with onboarding new restaurants.
• Promote best practices for POS usage and data accuracy.
• Project Support
• Support new restaurant openings, acquisitions, and remodel projects.
• Participate in POS-related initiatives, testing, and system implementations.
• Gather operational requirements and recommend process improvements.
• Collaborate with cross-functional teams to improve system efficiency and reduce operational errors.

Reporting & Data Integrity

• Assist in validating sales reporting, menu data, and operational configurations.
• Investigate discrepancies related to menu programming and POS reporting.
• Support integration testing with loyalty, gift card, online ordering, and third-party delivery platforms.

Qualifications

Required

• Experience supporting Point of Sale systems in a restaurant, hospitality, or retail environment.
• Experience with menu programming, pricing maintenance, and POS configuration.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency with Microsoft Office Suite, particularly Excel.

Preferred

• Experience with Oracle Micros Simphony.
• Experience supporting multi-unit restaurant operations.
• Knowledge of restaurant workflows, menu management, and operational processes.
• Experience with POS integrations, online ordering platforms, loyalty systems, or payment processing.
• Basic understanding of networking, hardware, and peripheral devices.
• Experience participating in system implementation or upgrading projects.

Working Conditions

• Occasional after-hours or weekend support during menu launches, system updates, or restaurant openings.
• Ability to travel periodically to restaurant locations for training and support.
• Hybrid or office-based work environment, depending on company requirements.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.

As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.

NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.

Accommodations are available at any stage of the recruitment process upon request.

If you need support, please email [e-mail].

NPC takes seriously its obligations under the Human Rights Code.