Retail IT Support Specialist: POS & Cloud Ops

Retailors (Fox NSP Europe); Toronto; On-site; CAD 50,000 - 58,000; Full time

Job summary

Retailors (Fox Group) in Canada is seeking an experienced IT Support Specialist for the Head Office and retail store teams. You will provide front-line support to onsite and remote users, manage POS/ERP systems, and maintain Microsoft 365, Intune, AD/AAD to ensure smooth operations.

The role requires travel between retail locations in the Greater Toronto Area, weekend/holiday coverage as needed, and setup support for new store openings. A valid driver’s license is required.

Qualifications

• Minimum of five (5) years of end-user and remote technical support experience (mandatory).
• Proven hands-on experience supporting ERP systems and retail POS environments (mandatory).
• Strong experience administering Microsoft 365 Exchange Online and Microsoft Intune.
• Experience managing Active Directory and Azure AD/Microsoft Entra ID.

Responsibilities

• Provide front-line technical support to onsite and remote end users.
• Support POS systems, cash registers, and ERP systems.
• Administer Exchange Online and Intune; manage AD and Entra ID.
• Support Azure servers, VMs, and Windows OS.
• Install and troubleshoot HP Retail hardware (touchscreens, printers, scanners, laptops).
• Troubleshoot networking including VLANs, SSL, Wi-Fi, firewall policies.
• Travel between retail locations and support store openings.

Skills

End-user support

Remote support

ERP systems

Retail POS

Microsoft 365

Intune

AD/AAD Entra

Windows OS

SQL Server

HP Retail hardware

Networking concepts

Tools

ManageEngine MDM

Apple device management

Android device management

Microsoft 365 Exchange Online

Microsoft Intune

Job description

Retailors (Fox Group) in Canada is seeking an experienced IT Support Specialist for the Head Office and retail store teams. You will provide front-line support to onsite and remote users, manage POS/ERP systems, and maintain Microsoft 365, Intune, AD/AAD to ensure smooth operations.

The role requires travel between retail locations in the Greater Toronto Area, weekend/holiday coverage as needed, and setup support for new store openings. A valid driver’s license is required.