Membership Growth & Engagement Manager (Hybrid, Halifax)

Digital Nova Scotia

Halifax

Hybrid

CAD 80,000 - 90,000

Full time

3 days ago

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Job summary

Digital Nova Scotia in Halifax, NS is seeking a Membership Engagement Manager (full-time, hybrid) to drive growth and deliver value to members. You will translate the membership strategy into practical programs, onboarding experiences, and ongoing engagement initiatives that expand the member base.

The role relies on data, CRM tools, and cross-team collaboration to identify opportunities, report on metrics, and enhance the member journey.

Qualifications

2–5 years of experience in membership engagement or a related field.
Experience working with CRM systems.
Passion for Nova Scotia's technology sector.
Strong organizational, communication, analytical, and problem-solving skills.
Ability to work independently, balance strategic and tactical priorities, and collaborate effectively across teams and stakeholders.
Valid driver's licence and consistent access to a vehicle.
Willingness to travel occasionally within Nova Scotia and attend evening events, with rare weekend commitments.

Responsibilities

Execute the organization's membership growth strategy and initiatives.
Manage the prospective member journey from initial interest through membership.
Own the onboarding experience and ongoing member lifecycle communications.
Monitor engagement and retention trends to identify opportunities to improve member experience.
Produce required membership reports and track key metrics related to growth, engagement, and retention.
Collaborate with Marketing on membership campaigns and communications.
Maintain accurate member data in the membership CRM.