Hybrid Membership Growth & Engagement Lead

Digital Nova Scotia; Halifax; Hybrid; CAD 80,000 - 90,000; Full time

Job summary

Digital Nova Scotia is seeking a Membership Engagement Manager in Halifax, NS. This hybrid, full-time role focuses on growing membership, enhancing onboarding, and delivering ongoing member value.

You will manage the membership lifecycle, leverage CRM data, and collaborate with Marketing to drive engagement and partnerships across Nova Scotia. Responsibilities include owning the member journey, reporting metrics, and implementing improvements to streamline operations.

Qualifications

• 2–5 years of experience in membership engagement, relationship management, or a related field.
• Experience working with CRM systems.
• Strong organizational, communication, analytical, and problem-solving skills.
• Ability to work independently and across teams with stakeholders.
• Willingness to travel within Nova Scotia and attend evening events.

Responsibilities

• Execute membership growth strategy and initiatives.
• Manage the member journey from initial interest through onboarding.
• Identify opportunities to increase membership acquisition via various channels.
• Monitor growth and suggest adjustments based on data and insights.
• Collaborate with Marketing on campaigns and communications.
• Own onboarding experience and ongoing member lifecycle communications.
• Lead initiatives to enhance member participation and use of benefits.
• Maintain accurate member data in the CRM and produce reports.
• Translate strategic priorities into annual and ongoing membership initiatives.
• Identify and implement improvements to increase efficiency and member experience.
• Support other departments in promoting programs to the membership base.
• Attend industry events and gather member/industry insights.

Skills

Membership engagement

CRM systems

Communication

Analytical/problem-solving

Cross-team collaboration

Travel readiness

Tools

CRM software

Job description

Digital Nova Scotia is seeking a Membership Engagement Manager in Halifax, NS. This hybrid, full-time role focuses on growing membership, enhancing onboarding, and delivering ongoing member value.

You will manage the membership lifecycle, leverage CRM data, and collaborate with Marketing to drive engagement and partnerships across Nova Scotia. Responsibilities include owning the member journey, reporting metrics, and implementing improvements to streamline operations.