Membership Concierge: Front Desk & Guest Experience

Hotel X Toronto; Toronto; Hybrid; CAD 32,000 - 42,000; Full time

Job summary

10XTO is a world-class athletic facility offering extensive indoor space and terraces, designed to deliver exceptional health, wellness, and balance for members and guests.

The Member Services Agent serves as the first point of contact, delivering an outstanding first impression and ensuring smooth front desk operations, efficient flow, and responsive service. A strong emphasis on teamwork, communication, and problem solving is required.

Qualifications

• Bachelor degree or relevant customer service experience.
• Experience with CSI/Daxko membership software preferred.
• Advanced Word, Excel, PowerPoint, and email skills.
• Excellent oral and written communication with guests.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Execute the daily operations of the Front Desk.
• Ensure efficient flow of members in and out of the club.
• Address and respond to member and guest complaints and requests.
• Record and process all guest calls, messages, requests, questions or concerns.
• Process cash and credit card transactions per procedures.
• Communicate outstanding member or guest requests to management.
• Collaborate with other departments to ensure quality service.
• Participate in club and community events.

Skills

Customer service

Communication

Computer literacy

Team player

Interpersonal skills

Education

Bachelor degree

Tools

CSI/Daxko software

Job description

10XTO is a world-class athletic facility offering extensive indoor space and terraces, designed to deliver exceptional health, wellness, and balance for members and guests.

The Member Services Agent serves as the first point of contact, delivering an outstanding first impression and ensuring smooth front desk operations, efficient flow, and responsive service. A strong emphasis on teamwork, communication, and problem solving is required.