Membership Concierge I

Life Time Inc.; Ajax; On-site; CAD 24,000 - 28,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and >L

RRSP with company match

Training and professional development

Paid time off

Job summary

Life Time Inc. is seeking a Membership Concierge I to deliver premium customer service to members and guests. You are the first welcoming face, helping guests feel valued while guiding them through club offerings and policies.

The role emphasizes a hospitality mindset, relationship building, and assisting with account changes, with an hourly wage structure and a focus on healthy living.

Qualifications

• Minimum of 6 months service/reception experience.
• Concierge Certification required upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy lifestyle.
• Ability to multi-task and deliver high quality customer service.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Acts as the first point of contact for members and guests.
• Receives and redirects incoming calls from members and guests.
• Keeps updated information on programs, events, pricing and policies.
• Provides hospitality to build relationships and create experiences.
• Assists members with transactions and account changes.

Skills

Customer service

Effective communication

Multi-tasking

Education

Concierge Certification

High School diploma

Job description

Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships which increases member loyalty and assists them in meeting their healthy way of life goals.

Job Duties and Responsibilities

• Operates as first point of contact for members and guests
• Receives and facilitates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Assists members with transactions and general account changes

Position Requirements

• Minimum of 6 months service/reception experience
• Complete Concierge Certification upon hire
• Must work a minimum of 15 hours per week
• Commitment to serve others
• Effective communication skills
• Passion for living a healthy way of life
• Ability to multi-task and deliver high quality customer service in a fast-paced environment
• Must have good verbal communication
• Must be able to stand for 4 hours at a time

Preferred Requirements

• HS graduate or equivalent preferred

Benefits

All team members receive the following benefits while working for Life Time:

• A fully subsidized membership
• Discounts on Life Time products and services
• Registered Retirement Savings Plan (RRSP) with company discretionary match
• Training and professional development
• Paid time off where required by law

Full-time Team Members are eligible for additional benefits, including:

• Extended Healthcare coverage
• Life insurance
• Adoption assistance

Pay

This is an hourly position with wages starting at $17.60 and pays up to $20.50, based on experience and qualifications.

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process.

Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

Life Time may use artificial intelligence to screen, assess, or select candidates for this position.