Member Experience Concierge (PM Shift)

Torontocricketclub; Toronto; Hybrid; CAD 32,000 - 46,000; Full time

Job summary

The Torontocricketclub is seeking a Front Desk Receptionist (pm shift) to join the Administrative Department. You will create a positive first impression for members and guests and ensure effective communication among members, guests and staff.

Key duties include greeting visitors, managing Northstar bookings, assisting with appointments, and supporting club communications. The role requires 2–3 years in a private club or similar setting and proficiency with MS Office and Northstar.

Qualifications

• Some post-secondary education required, preferably in hospitality or related program.
• Standard First Aid and CPR/AED certification an asset.
• 2-3 years of experience in a private club or similar environment preferred.
• Working level proficiency in Microsoft Excel, Word, and Outlook; Office equipment and computer literacy.
• Knowledge in Northstar or similar club management software an asset.
• Excellent written and oral communication skills.
• Ability to multitask, prioritize requests and handle interruptions effectively.

Responsibilities

• Creates a welcoming environment for all members, guests and staff by greeting by name and directing inquiries.
• Maintains up-to-date knowledge of Club departments, events and bookings via Northstar.
• Assist members in booking and cancelling appointments, and posting messages via Northstar.
• Supports Club communications by handling mail and maintaining information and contact lists.
• Monitors entry with fob access, registers guests, and shares arrivals with relevant staff.
• Liaises with departments to relay member service requests (maintenance, housekeeping).
• Notifies departments of changes in members’ financial statuses and charging eligibility.
• Monitors security cameras and reports suspicious activity to Duty Manager.
• Collaborates with Duty Manager and issues emergency announcements via paging system.
• Logs and turns over lost property to the lost and found area daily.
• Works in compliance with OHSA and Club safety policies.

Skills

Excellent written and oral comms

Customer service and multitasking

Attention to detail

Education

Post-secondary education in Hospitality or related field

Tools

Northstar club management software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Torontocricketclub is seeking a Front Desk Receptionist (pm shift) to join the Administrative Department. You will create a positive first impression for members and guests and ensure effective communication among members, guests and staff.

Key duties include greeting visitors, managing Northstar bookings, assisting with appointments, and supporting club communications. The role requires 2–3 years in a private club or similar setting and proficiency with MS Office and Northstar.