Guest Experience Specialist — Gym Front Desk

Taymax Group; Bowmanville; On-site; CAD 20,000 - 28,000; Part time

Job summary

Bowmanville, Ontario-based Taymax Group is looking for a Member Services Representative to support Planet Fitness members, guests, and prospective members at the front desk in a welcoming atmosphere.

The role requires greeting guests, signing up new members, processing payments, answering phones, and ensuring a positive club experience. Base wage starts at $17.60 per hour with growth opportunities.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members into the system, take tours, sign up new members and calculate rates.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate as needed.
• Maintain club cleanliness and assist with cleaning tasks.

Skills

Customer service

Front desk

Communication

Teamwork

Punctuality

Education

High School diploma/GED

Tools

POS system

Job description

Bowmanville, Ontario-based Taymax Group is looking for a Member Services Representative to support Planet Fitness members, guests, and prospective members at the front desk in a welcoming atmosphere.

The role requires greeting guests, signing up new members, processing payments, answering phones, and ensuring a positive club experience. Base wage starts at $17.60 per hour with growth opportunities.