Front Desk & Member Experience Lead

Equinox; Toronto; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Complimentary Club membership

Perks and incentives with Personal PT,

Job summary

Equinox Toronto is seeking energetic Front Desk Associates to greet members and guests, scan IDs, answer phones, and respond to questions. This role offers a dynamic environment within a growing wellness brand.

You will maintain a clean workspace, manage shifts, update member accounts, and support other departments while delivering top-tier customer service. Flexible availability and a passion for fitness are preferred.

Responsibilities

• Professionally greet members and guests
• Scan membership ID’s upon members entrance
• Answer phones professionally
• Respond to member questions, concerns and discrepancies
• Update members’ accounts if needed
• Maintain an orderly and clean work area
• Ability to work opening/closing/mid-day shifts
• Ability to tour members
• Provide the highest level of customer service to members, prospective members, and guests
• Aid other departments with other related tasks

Job description

Equinox Toronto is seeking energetic Front Desk Associates to greet members and guests, scan IDs, answer phones, and respond to questions. This role offers a dynamic environment within a growing wellness brand.

You will maintain a clean workspace, manage shifts, update member accounts, and support other departments while delivering top-tier customer service. Flexible availability and a passion for fitness are preferred.