Member Service Representative

Provincialcu; Tyne Valley; On-site; CAD 46,000 - 51,000; Full time

Benefits offered by this job

People-First culture

Competitive pay

Comprehensive benefits

Work-life balance

Career progression

Tuition reimbursement

Job summary

Provincial Credit Union in Tyne Valley, PEI, is hiring a Member Service Representative to be the first greeting for members, handle daily transactions, and explain products to help members reach their financial goals.

You'll join a people-first culture with competitive pay, comprehensive benefits, and opportunities for growth. A high school diploma and customer service experience are valued, with training provided to build expertise in banking products and services.

Qualifications

• High School Diploma is required.
• Customer service experience is asset; applicants from retail, hospitality, administrative and other service backgrounds are welcome.
• Experience handling confidential information with professionalism and discretion.

Responsibilities

• Be the first point of contact for members visiting the branch.
• Process deposits, withdrawals, bill payments, and other daily transactions.
• Help members understand products and services that support their financial goals.
• Deliver a friendly, accurate, and efficient member experience.

Skills

Customer service

Organizational skills

Professional communication

Written & verbal communication

Microsoft Office

Education

High School Diploma

Tools

Microsoft Suite

Job description

Member Service Representative

Branch Location: Tyne Valley, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

Looking for an opportunity to build a career in financial services? Join our Charlottetown branch as a Member Service Representative and gain valuable banking experience. This role is ideal for someone who enjoys helping people, thrives in a customer-focused environment, and wants to develop new skills in the financial industry.

What You’ll Do:

• Be the first point of contact for members visiting the branch.
• Process deposits, withdrawals, bill payments, and other daily transactions.
• Help members understand products and services that can support their financial goals.
• Deliver a friendly, accurate, and efficient member experience.

What You Have:

Required Education and Experience

• High School Diploma
• Customer service experience is considered an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds.

Skills and Abilities

• Experience and eagerness to provide superior customer service.
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

• A People-First Culture:Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program:Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits:Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance:Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
• Career Growth:Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks:Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary Range:$45,870 - $50,967.
  

Additional Information

• Bondability Requirement:Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date: October 2nd, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.