Member Service Representative

Jobbe; Alberton; On-site; CAD 46,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Health and dental coverage

Pension plan

Vacation and personal days

Tuition reimbursement

Career progression

Annual fitness and clothing allowance

No service fees on banking

Job summary

Provincial Credit Union Alberton branch is hiring a Member Service Representative to be the first point of contact for members, handling daily transactions and helping customers choose suitable financial products. The role emphasizes accurate service and a friendly experience in a community-facing setting.

The ideal candidate has a High School Diploma and customer service experience; strong communication, organization, and privacy skills are highly valued.

Qualifications

• High School Diploma is required or equivalent.
• Customer service experience is an asset; applicants from retail, hospitality, administrative, and other service backgrounds encouraged.
• Strong organizational skills and attention to detail with high accuracy in processing information.

Responsibilities

• Be the first point of contact for members visiting the branch.
• Process deposits, withdrawals, bill payments, and other daily transactions.
• Help members understand products and services to support their financial goals.
• Deliver a friendly, accurate, and efficient member experience.

Skills

Customer service

Communication

Attention to detail

Organization

Privacy sense

Education

High School Diploma

Tools

Microsoft Office

Job description

Provincial Credit Union Alberton, Prince Edward Island, Canada

Full-time

5 days ago

$45,870 - $50,967 CAD yearly

Member Service Representative

Branch Location: Alberton, PE

At Provincial Credit Union, we’re more than a financial institution - we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. We’re on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

Looking for an opportunity to build a career in financial services? Join our Alberton branch as a Member Service Representative and gain valuable banking experience. This role is ideal for someone who enjoys helping people, thrives in a customer-focused environment, and wants to develop new skills in the financial industry.

What You’ll Do:

• Be the first point of contact for members visiting the branch.
• Process deposits, withdrawals, bill payments, and other daily transactions.
• Help members understand products and services that can support their financial goals.
• Deliver a friendly, accurate, and efficient member experience.

Required Education and Experience

• High School Diploma
• Customer service experience is considered an asset; we welcome applicants from retail, hospitality, administrative, and other service-focused backgrounds.

Skills And Abilities

• Experience and eagerness to provide superior customer service.
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

Why You’ll Love It Here:

We believe our employees deserve the same outstanding care we give our members. That’s why we offer:

• A People-First Culture: Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program: Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits: Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
• Career Growth: Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks: Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary Range: $45,870 - $50,967.

Additional Information

• Bondability Requirement: Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date: October 2nd, 2026.

Diversity & Inclusion

At Provincial Credit Union, we’re committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.