Member Service Representative - 12 month term

Provincial-Credit-Union-2; Montague; On-site; CAD 3,240,000 - 3,462,000; Part time

Benefits offered by this job

Strong culture

Competitive pay

Benefits & pension

Job summary

Provincial Credit Union in Montague, PE is seeking a part-time Member Service Representative for a 12-month term. You will handle member transactions, promote services, and stay compliant with risk and cash management guidelines.

The role offers a market-aligned hourly wage, comprehensive benefits, tuition reimbursement, and opportunities for training, growth, and bonus eligibility in a community-focused team.

Qualifications

• High School Diploma required.
• Demonstrated experience and eagerness to provide superior customer service.

Responsibilities

• Provide account services to members and process transactions accurately.
• Inform members of new services and direct them to appropriate staff.
• Maintain knowledge of risk and cash management guidelines through training.

Skills

Attention to detail

Verbal communication

Written communication

Microsoft Office

Education

High School Diploma

Superior customer service

Tools

Customer service software

Job description

Member Service Representative - Part-time, 12 month term.

Branch Location: Montague, PE

At Provincial Credit Union, we’re more than a financial institution — we’re a people-first, purpose-driven organization, proudly recognized as one of Canada’s Top 100 Employers for 2026. When you join us, you’ll become part of a supportive, innovative team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you’re ready to grow your career while helping others grow their financial future, we’d love to meet you.

What You’ll Do:

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.
• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
• Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.

What You Have:

Required Education and Experience

• High School Diploma
• Demonstrated experience and eagerness to provide superior customer service.

Skills and Abilities

• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.
  

We believe in taking care of our people so they can take care of our members. Here’s what you can expect when you join our team:

• A Strong, Positive Culture – Work with an engaged, community-focused team where collaboration, respect, and belonging come first.
• Competitive Compensation – Earn a market-aligned salary plus the opportunity for an annual bonus.
• Comprehensive Benefits – Access a flexible health and dental plan, sick time, and a Defined Contribution Pension Plan and Group Retirement Savings Plan with up to9% employer contribution.
• Generous Time Off – Enjoy vacation time,personal days and two volunteer days to recharge and give back.
• Learning & Growth – Take advantage oftuition reimbursement, ongoing training, and career progression opportunities.
• Unique Employee Perks – From an annual fitness & clothing allowance to reduced rates on employee loans and mortgages, and no service fees on your banking transactions.
• Salary Range: $23.52 - $25.13 per hour
• This is a part-time 12 month term position with a minimum of 25 hours per week.

Additional Details

All offers of employment are conditional upon the acceptance of anIndividual Fidelity Bond Application, which includes a criminal check and credit check.

Bondability Requirement

Candidates must meet the requirements to be bondable under a fidelity bond policy. This may include considerations such as criminal history, credit standing, and other factors assessed by our insurer.

Closing Date

October 2nd, 2026

Diversity & Inclusion

At Provincial Credit Union, we believe diversity makes us stronger. We invite applications from all qualified individuals and are committed to building an equitable, inclusive workplace where everyone feels valued and respected. Accommodations are available throughout the recruitment process for applicants with disabilities.