Member Experience Lead - Front Desk

Paycom - ATS; Regina; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Health benefits contribution (FT)

Paid Time Off

Black Card membership

Job summary

Planet Fitness in Regina, SK is seeking a Front Desk Associate who welcomes members, answers queries, and delivers a high level of service in a busy fitness club environment.

The role emphasizes professional demeanor, accurate information delivery, and assisting with daily club operations while promoting Planet Fitness programs and promotions. Training hours vary, with weekday/weekend shifts and flexibility required.

Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service in a fast-paced retail environment.
• Accept payments from customers and give change and receipts.
• Drive revenue by communicating benefits of products and promotions to customers.
• Answer customers' questions and provide information regarding procedures and policies clearly

Skills

Multitasking

Decision making

Initiative

Flexible schedule

Customer service

Energetic

Problem solving

Education

High School Diploma

Job description

Planet Fitness in Regina, SK is seeking a Front Desk Associate who welcomes members, answers queries, and delivers a high level of service in a busy fitness club environment.

The role emphasizes professional demeanor, accurate information delivery, and assisting with daily club operations while promoting Planet Fitness programs and promotions. Training hours vary, with weekday/weekend shifts and flexibility required.