Member Experience Lead — Front Desk & Free Black Card

Paycom - ATS; St. Albert; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive Salary

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Saint Albert, AB is seeking a Part Time Front Desk Associate to deliver friendly customer service and handle member check-ins, payments, and inquiries. You will promote Planet Fitness promotions, help maintain a clean, welcoming club, and support managers as needed.

The role requires a high school diploma or equivalent, 18+ years old, and retail-facing customer service experience. Weekend and weekday shifts and a flexible schedule are typical for this position, with benefits

Qualifications

• 18 years old or older
• High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Multitasking

Initiative

Flexible schedule

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

Planet Fitness in Saint Albert, AB is seeking a Part Time Front Desk Associate to deliver friendly customer service and handle member check-ins, payments, and inquiries. You will promote Planet Fitness promotions, help maintain a clean, welcoming club, and support managers as needed.

The role requires a high school diploma or equivalent, 18+ years old, and retail-facing customer service experience. Weekend and weekday shifts and a flexible schedule are typical for this position, with benefits