Gym Front Desk Associate: Member Experience

Planet Fitness; North Vancouver; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Same-day pay

Paid time off

Promotions

Free PF Black Card

Guest passes

CPR certification

Retirement match 4%

Employee assistance program

Life insurance

Disability insurance

Volunteer opportunities

Fun work environment

Full-time benefits

Job summary

Planet Fitness is seeking energetic Front Desk Team Members in a friendly, health-conscious environment. You will greet members, handle check-ins, bookings, and inquiries, and promote memberships while maintaining a welcoming atmosphere.

Responsibilities include keeping the desk area tidy, assisting with onboarding, and upholding safety standards. CPR/AED certification is preferred, with training provided if needed. This role offers growth opportunities and a positive team culture.

Qualifications

• Customer service experience preferred.
• Basic computer skills for member check-in and scheduling.
• Strong communication and reliability required.
• Ability to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Greet and assist members at the front desk.
• Answer phones and respond to member inquiries.
• Process member registrations, check-ins, and class bookings.
• Maintain clean, organized front desk and lobby area.
• Certify in CPR and AED training and perform basic safety duties.
• Promote Planet Fitness benefits and programs to members.
• Support a clean and welcoming environment for all.

Skills

Customer service

Communication

Basic computer skills

Punctuality

Team player

Education

High School Diploma or equivalent

Job description

Planet Fitness is seeking energetic Front Desk Team Members in a friendly, health-conscious environment. You will greet members, handle check-ins, bookings, and inquiries, and promote memberships while maintaining a welcoming atmosphere.

Responsibilities include keeping the desk area tidy, assisting with onboarding, and upholding safety standards. CPR/AED certification is preferred, with training provided if needed. This role offers growth opportunities and a positive team culture.