Lead Front Desk Associate

Paycom - ATS; Regina; On-site; CAD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive Salary

Health benefits contribution (FT)

Paid Time Off

Black Card membership

Job summary

Planet Fitness in Regina, SK is seeking a Front Desk Associate who welcomes members, answers queries, and delivers a high level of service in a busy fitness club environment.

The role emphasizes professional demeanor, accurate information delivery, and assisting with daily club operations while promoting Planet Fitness programs and promotions. Training hours vary, with weekday/weekend shifts and flexibility required.

Qualifications

• 18 years old or older
• High School Diploma or Equivalent
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service in a fast-paced retail environment.
• Accept payments from customers and give change and receipts.
• Drive revenue by communicating benefits of products and promotions to customers.
• Answer customers' questions and provide information regarding procedures and policies clearly

Skills

Multitasking

Decision making

Initiative

Flexible schedule

Customer service

Energetic

Problem solving

Education

High School Diploma

Job description

Job Details: Job Location: Regina-CN - Regina, SK, Position Type: Full Time, Education Level: High School or Equivalent, Salary Range: Undisclosed, Travel Percentage: Negligible, Job Shift: Fixed Schedule, Job Category: Customer Service, Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

In addition to the above duties, the Lead Front Desk Associate is expected to:

• Stand in as the authoritative figure when the General Manager & Assistant Manager are not available.
• Perform club opening and closing duties (key holder)
• End of day metrics reporting
• Follow up/coaching with staff

Minimum Skills:

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.

Physical Requirements:

• Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications:

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

• Monday: 3:00pm - 11:00pm
• Tuesday: 3:00pm - 11:00pm
• Wednesday: 3:00pm - 11:00pm
• Thursday: 3:00pm - 11:00pm
• Friday: OFF
• Saturday: OFF
• Sunday: 11:00am - 7:00pm

Benefits:

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer