Member Experience Concierge — Front Desk

Planet Fitness; Grande Prairie; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive Salary

Health benefits (Full Time)

Paid Time Off

Free Black Card membership

Fitness incentives

Job summary

Planet Fitness in Grande Prairie, AB is seeking friendly Front Desk Associates to greet members, process payments, answer questions, and promote gym promotions. The role requires strong customer service skills, reliability, and the ability to multi-task in a fast-paced retail environment.

You will handle check-ins, phone inquiries, maintain club cleanliness, and support revenue-generating activities. Flexible weekday/weekend hours are available; prior retail or fitness experience is preferred.

Qualifications

• Minimum 18 years or older with a high school diploma or equivalent.
• Six months of face-to-face customer service in retail or one year fitness experience preferred.
• Ability to manage multiple responsibilities with a positive attitude.

Responsibilities

• Welcome and assist members in a confident, professional manner.
• Answer phones promptly and provide accurate information.
• Maintain club cleanliness and assist with payments and receipts.
• Promote products and promotions to drive revenue.
• Support a flexible rotating schedule and welcoming environment.

Skills

Customer service

Communication

Multi-tasking

Cash handling

Problem solving

Flexible schedule

Friendly demeanor

Education

High school diploma

Tools

Point of Sale

Job description

Planet Fitness in Grande Prairie, AB is seeking friendly Front Desk Associates to greet members, process payments, answer questions, and promote gym promotions. The role requires strong customer service skills, reliability, and the ability to multi-task in a fast-paced retail environment.

You will handle check-ins, phone inquiries, maintain club cleanliness, and support revenue-generating activities. Flexible weekday/weekend hours are available; prior retail or fitness experience is preferred.