Member Experience & Digital Banking Advisor

Relevance; Amos; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness

Job summary

Desjardins, in Amos, Quebec, seeks a full-time on-site Member/Client Advisory Agent to help members with transactions, promote Desjardins products, and provide exceptional service. You will guide clients, promote digital tools, and ensure compliance and security in daily operations.

Required are a high school diploma and at least two years of relevant experience, with knowledge of French being mandatory. This is a on-site role emphasizing client empowerment and relationship building.

Qualifications

• High school diploma is required.
• Minimum of two years of relevant experience.
• Knowledge of French is required.

Responsibilities

• Support members and clients by telling them about technological tools and applications that can help them do transactions and operations on their own.
• Contribute to business development and maintain business relationships through service delivery and activities.
• Assist members and clients who have encountered fraud or irregularities, and ensure that they are referred to the appropriate partners.
• Stay on top of the latest standards, products and services in your field.
• Adhere to compliance, security and risk management rules.

Skills

French fluency

Customer service

Complaint handling

Education

High school diploma

Job description

Desjardins, in Amos, Quebec, seeks a full-time on-site Member/Client Advisory Agent to help members with transactions, promote Desjardins products, and provide exceptional service. You will guide clients, promote digital tools, and ensure compliance and security in daily operations.

Required are a high school diploma and at least two years of relevant experience, with knowledge of French being mandatory. This is a on-site role emphasizing client empowerment and relationship building.