Member Experience Advisor & Digital Solutions Advocate

Desjardins; Princeville; On-site; CAD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

Pension plan

Health insurance

Job summary

Desjardins is hiring a member/client experience advisory agent on a full-time on-site basis in Canada. You will welcome members and clients, listen to their needs, and offer personalized financial solutions while promoting digital tools and Desjardins services.

You will identify opportunities, maintain relationships, and assist with transactions, fraud cases, and security standards. The role emphasizes customer focus, adaptability, and tech-savviness, with a strong commitment to equity and

Qualifications

• High school diploma or related field.
• Minimum of three years of relevant experience.
• Knowledge of French is required.
• Knowledge of Desjardins products and services is expected.

Responsibilities

• Support members and clients by promoting applications and digital tools for transactions.
• Assist in business development and maintaining relationships through service delivery.
• Help members with fraud or irregularities and process settlements.
• Stay informed about standards, products, and services in your field.
• Uphold compliance, security and internal controls.

Skills

French language

Customer service

Digital tools literacy

Financial products knowledge

Education

High school diploma

Job description

Desjardins is hiring a member/client experience advisory agent on a full-time on-site basis in Canada. You will welcome members and clients, listen to their needs, and offer personalized financial solutions while promoting digital tools and Desjardins services.

You will identify opportunities, maintain relationships, and assist with transactions, fraud cases, and security standards. The role emphasizes customer focus, adaptability, and tech-savviness, with a strong commitment to equity and