Front Desk Receptionist (pm shift)

Torontocricketclub; Toronto; Hybrid; CAD 32,000 - 46,000; Full time

Job summary

The Torontocricketclub is seeking a Front Desk Receptionist (pm shift) to join the Administrative Department. You will create a positive first impression for members and guests and ensure effective communication among members, guests and staff.

Key duties include greeting visitors, managing Northstar bookings, assisting with appointments, and supporting club communications. The role requires 2–3 years in a private club or similar setting and proficiency with MS Office and Northstar.

Qualifications

• Some post-secondary education required, preferably in hospitality or related program.
• Standard First Aid and CPR/AED certification an asset.
• 2-3 years of experience in a private club or similar environment preferred.
• Working level proficiency in Microsoft Excel, Word, and Outlook; Office equipment and computer literacy.
• Knowledge in Northstar or similar club management software an asset.
• Excellent written and oral communication skills.
• Ability to multitask, prioritize requests and handle interruptions effectively.

Responsibilities

• Creates a welcoming environment for all members, guests and staff by greeting by name and directing inquiries.
• Maintains up-to-date knowledge of Club departments, events and bookings via Northstar.
• Assist members in booking and cancelling appointments, and posting messages via Northstar.
• Supports Club communications by handling mail and maintaining information and contact lists.
• Monitors entry with fob access, registers guests, and shares arrivals with relevant staff.
• Liaises with departments to relay member service requests (maintenance, housekeeping).
• Notifies departments of changes in members’ financial statuses and charging eligibility.
• Monitors security cameras and reports suspicious activity to Duty Manager.
• Collaborates with Duty Manager and issues emergency announcements via paging system.
• Logs and turns over lost property to the lost and found area daily.
• Works in compliance with OHSA and Club safety policies.

Skills

Excellent written and oral comms

Customer service and multitasking

Attention to detail

Education

Post-secondary education in Hospitality or related field

Tools

Northstar club management software

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Club is recruiting a Front Desk Receptionist (pm shift) to join our Admin. Department. This position will be responsible for creating a positive first impression for members and guests, representing the Club professionally, and facilitating effective communication among members, guests and Club employees.

Key Duties and Responsibilities

• Creates a welcoming environment for all members, guests and staff by greeting by name at entry and departure, and answering and connecting phone calls to the right parties.
• Maintains up-to-date knowledge of all Club departments, events and bookings via Northstar in order to assist members with enquiries, concerns and requests.
• Assist members in booking and cancelling appointments, as well as executing rain out blockage and posting messages through Northstar.
• Supports Club communications by receiving and distributing mail, and maintaining Club-wide printed information, forms and contact lists.
• Monitors Club entry by ensuring the usage of fob access and guest or vendor registration, keeping records of unauthorized entries, and communicating guest arrivals to the appropriate individuals to confirm guest accompaniment.
• Liaise with all departments to ensure member service expectation such as maintenance or housekeeping requests from members.
• Contacts appropriate departments on changes in members’ financial statuses and eligibility to charge items at the Club.
• Monitors security camera system at Club and reports unauthorized individuals or suspicious activities to Duty Manager.
• Collaborates with Duty Manager and makes Club-wide emergency announcements through paging system; answers phone calls from emergency services and assists with notifying all departments through Microsoft Teams.
• Logs and turns over any lost property to the Club’s lost and found area daily.
• Works in compliance with Occupational Health & Safety Act (OHSA) and any safety policies and procedures set out by the Club.
• Conduct self in alignment with the Well Played service model (Prompt, Personalized, Polite) to support member services and respect in the workplace.

Job Requirements

Education/Certification:

• Some post-secondary education required, preferably in hospitality or related program
• Standard First Aid and CPR/AED certification an asset

Experience:

• 2-3 years of experience in a private club or similar environment preferred

Skills:

• Working level proficiency in Microsoft Excel, Word, and Outlook required
• Office equipment and computer literacy in a professional setting required
• Knowledge in Northstar or similar club management software an asset
• Ability to interpret and implement policies in a customer-centric context
• Excellent written and oral communication skills
• Ability to multitask, prioritize requests and handle interruptions effectively

Working hours:

• Monday - Friday: 2 pm - 10 pm, may work on Sat / Sun if there is business need