Front Desk Associate

Planet Fitness; Lethbridge; On-site; CAD 21,000 - 25,000; Part time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Free Black Card

Job summary

Planet Fitness in Lethbridge, AB is seeking a Part Time Front Desk Associate. You will greet members, answer calls, handle transactions, and promote current promotions in a fast-paced fitness retail setting.

Ideal candidates have a High School Diploma and 6 months of customer service experience; weekend and flexible hours are available. This role offers competitive pay and benefits eligibility for full-time staff. Join a friendly team committed to guest satisfaction.

Qualifications

• High school diploma or equivalent required.
• Six months of face-to-face customer service in retail or equivalent fitness experience preferred.
• Strong communication and problem-solving abilities.

Responsibilities

• Welcome and assist members in a confident, friendly manner.
• Handle phone calls promptly with accurate information.
• Resolve member concerns maintaining a high level of service.
• Maintain club cleanliness for up to 50% of the shift.
• Promote products and promotions to drive revenue.
• Accept payments, give change, and issue receipts.

Skills

Multi-tasking

Decision-making

Problem solving

Initiative

Flexible schedule

Customer service

Energetic

Education

High School Diploma

Job description

Job DetailsJob Location: Lethbridge - Lethbridge, AB T1K 8A8Position Type: Part TimeEducation Level: High School or EquivalentTravel Percentage: NegligibleJob Shift: Fixed ScheduleJob Category: Customer ServiceFront Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer