Fitness Front Desk Associate-Member Experience (Part-Time)

ECP CANADA OPERATIONS LP; Medicine Hat; On-site; CAD 21,000 - 26,000; Part time

Benefits offered by this job

Competitive Salary

Health benefits (Applicable for Full/…

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness in Medicine Hat, AB is seeking a friendly Front Desk Associate to greet members, handle inquiries, and process payments during a part-time shift. You will support a clean, welcoming club environment and promote the Planet Fitness experience.

Ideal candidates are 18+ with a high school diploma and customer-service experience; fitness industry familiarity is a plus. Flexible weekday/weekend availability is welcome as club needs emerge.

Qualifications

• 18 years old or older.
• High School Diploma Or Equivalent required.
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Skills

Customer service

Cash handling

Communication

Flexible schedule

Team player

Education

High School diploma or equivalent

Job description

Planet Fitness in Medicine Hat, AB is seeking a friendly Front Desk Associate to greet members, handle inquiries, and process payments during a part-time shift. You will support a clean, welcoming club environment and promote the Planet Fitness experience.

Ideal candidates are 18+ with a high school diploma and customer-service experience; fitness industry familiarity is a plus. Flexible weekday/weekend availability is welcome as club needs emerge.