Gym Front Desk Concierge & Member Experience

ECP CANADA OPERATIONS LP; Nanaimo; On-site; CAD 21,000 - 30,000; Part time

Benefits offered by this job

Competitive Salary

Health benefits (Full Time)

Paid Time Off benefits (Full Time)

Free Black Card membership and fitness

Job summary

Planet Fitness is seeking a Part Time Front Desk Associate in Nanaimo, BC to deliver friendly, first-rate service at the club entrance and during member interactions. You will greet members, answer questions, process payments, and promote current promotions while maintaining a clean, welcoming environment.

Ideal candidates are at least 18, have a high school diploma or equivalent, and possess 6 months of in-person customer service experience in retail or 1 year in fitness.

Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers’ questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Job description

Planet Fitness is seeking a Part Time Front Desk Associate in Nanaimo, BC to deliver friendly, first-rate service at the club entrance and during member interactions. You will greet members, answer questions, process payments, and promote current promotions while maintaining a clean, welcoming environment.

Ideal candidates are at least 18, have a high school diploma or equivalent, and possess 6 months of in-person customer service experience in retail or 1 year in fitness.