Front Desk Associate - Free Black Card & Member Care (PT)

Planet Fitness; Medicine Hat; On-site; CAD 19,000 - 25,000; Part time

Benefits offered by this job

Competitive Salary

Health benefits (Full Time)

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the Front Desk Associate position in Medicine Hat, AB. The ideal candidate delivers friendly, courteous service and fosters member satisfaction while promoting the Planet Fitness mission and values.

Responsibilities include greeting members, assisting with inquiries, processing payments, and promoting memberships and promotions.

Qualifications

• 18 years old or older.
• High School Diploma or equivalent.
• 6 months face-to-face customer service experience or 1-year fitness experience preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Anticipate members' needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Handle payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Answer customers' questions and give information regarding procedures and policies in an exact and customer-friendly way.

Skills

Customer service

Multi-tasking

Initiative

Flexible schedule

Problem solving

Energetic

Education

High School Diploma

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the Front Desk Associate position in Medicine Hat, AB. The ideal candidate delivers friendly, courteous service and fosters member satisfaction while promoting the Planet Fitness mission and values.

Responsibilities include greeting members, assisting with inquiries, processing payments, and promoting memberships and promotions.