Front Desk Associate

ECP CANADA OPERATIONS LP; Lethbridge; On-site; CAD 1,929,000 - 2,480,000; Part time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Black Card membership

Job summary

Planet Fitness in Lethbridge, AB is seeking a friendly Front Desk Associate to warmly welcome members, answer questions, process transactions, and promote member benefits. The role requires excellent communication and a keen sense of service in a fast-paced retail environment.

Open to applicants 18+, with a high school diploma or equivalent and a willingness to work a flexible, rotating schedule. This part-time position includes health benefit contributions and paid time off for eligible staff.

Qualifications

• 18 years old or older.
• High School Diploma or Equivalent is required.
• Six months of face-to-face customer service in retail or 1 year in fitness preferred.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Respond promptly to member needs and inquiries.
• Provide courteous telephone service and accurate information.
• Resolve customer concerns with strong problem-solving and communication skills.
• Maintain club cleanliness during up to 50% of shift.
• Drive revenue by promoting products and promotions to members.

Skills

Multitasking

Decision-making

Problem solving

Initiative

Flexible schedule

Customer service

Education

High School Diploma or Equivalent

Job description

Job DetailsJob Location: Lethbridge - Lethbridge, AB T1K 8A8Position Type: Part TimeEducation Level: High School or EquivalentTravel Percentage: NegligibleJob Shift: Fixed ScheduleJob Category: Customer ServiceFront Desk Associate

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties and Responsibilities:

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and give change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way

Minimum Skills

• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making, problem resolution skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Superior customer service skills, preferably in the fitness industry.
• Hard working, enthusiastic and energetic!

Minimum Qualifications

• 18 years old or older
• A High School Diploma Or Equivalent required
• Six months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change.)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or flexible availability is a plus.

Benefits

• Competitive Salary
• Company contribution towards health benefits (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer